Application Security Technical Support (Fortify)

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT
This is a senior technical support engineer role in the Fortify on Demand team, with a goal to provide the highest level of customer satisfaction. As an Enterprise Support Engineer, you will act as a single point of contact your assigned customers, providing technical support on the Fortify on Demand offering.

WHAT THE ROLE OFFERS

The role is to provide expert technical support guidance to customers for the Application Security needs, working proactively to avoid issues and ensuring rapid incident resolution when problems occur. As a Technical Account Manager, you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Fortify Product Engineering. The goal is to become a trusted support advisor and ensure that customers are successful in their use of their FoD service.

WHAT YOU NEED TO SUCCEED

• Technical University or Bachelor's degree preferred and 5-8 years experience in technical support and/or consulting.
• Experience in AppSec desired. Experience with AppSec tools (Fortify SCA, Fortify WebInspect or equivalent tools like veracode, checkmarx or Synopsis)

• Excellent verbal and written communication skills in English and knowledge of Spanish and/or Portugese would be a plus
• Advanced troubleshooting skills in a technical environment, proficiency with case management databases and tools, Superior customer service skills.
• Phone and remote support experience. Knowledge and resolution ability. Ability to solve and document solutions for usage of other technicians and customers, train peers on solutions, take ownership for resolution with escalated customers.
• Ability to lead technical action plans and lead or provide expertise to teams or projects.

NICE TO HAVE

• Knowledge of cloud platforms – AWS, Azure, Google
• Pipelines – Jenkins, Azure DevOps
• Containers – Docker, Kubernetes
• Git/Version control/SCCM
• DevOps
• Open-source platforms

ONE LAST THING  

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in shaping the future of content management solutions. Apply now and be part of our exciting journey at OpenText!   

For New York,Colorado and California residents, this job is expected to pay a minimum of  $122,000/annum  in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.