Artificial Intelligence Business Systems Analyst

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

This role is a hybrid role, working in our Alpharetta office three days a week. 

The AI PMO organization is pivotal in leading and delivering our new Gen AI solutions to grow the organization in collaboration with R&D, Sales, Marketing, Professional Services teams. As a Business Analyst in AI PMO team, reporting to the Vice-President, AI PMO, you will be instrumental throughout the implementations that not only enhance customer satisfaction but also support new business opportunities that drive revenue growth for OpenText.

As an AI Business Analyst, you will play a pivotal role in driving the adoption of AI solutions within our organization. You will collaborate closely with product, sales, marketing, and operations teams to understand their unique challenges and identify opportunities where AI can deliver significant value. Work with internal teams to drive adoption of our AI tools in Professional Services.

The ideal candidate will have strong understanding of AI Fundamentals, drive AI usage, help with data analysis, data cleansing activities across AI offerings,

WHAT THE ROLE OFFERS

• Bridging the Gap: Translating complex business problems into actionable insights for AI teams.
• Collaboration: Working seamlessly with cross-functional teams to drive AI initiatives.
• Data-Driven Decision Making: Leveraging data to identify opportunities and optimize processes.
• Technical Proficiency: Understanding AI models, algorithms, and data pipelines.
• Strategic Thinking: Aligning AI solutions with overall business objectives.

WHAT YOU NEED TO SUCCEED

• Growth mindset: A passion for leveraging AI to drive business growth and innovation
• Innovation: A passion for finding innovative solutions to improve services and create new opportunities.
• Problem Solving: Excellent analytical and problem-solving skills.
• Customer-Centric Approach: A commitment to ensuring customer satisfaction while identifying and acting on opportunities that will generate additional revenue.
• Communication and Collaboration: Strong communication and interpersonal abilities with a collaborative and team-oriented mindset.
• 5+ years of experience in a business analyst role, with a focus on AI or data-driven initiatives.
• Proven ability to collaborate effectively with cross-functional teams.
• Proficiency in data analysis tools (e.g., SQL, Python, R).
• Strong understanding of Gen AI concepts, including LLMs, Prompt engineering and deep learning.
• Experience working with data pipelines and data management best practices.
• Familiarity with Gen AI model selection and evaluation techniques.
• Knowledge of industry-standard AI frameworks and tools.
• Minimum BS CS or equivalent experience

This role offers an exciting opportunity to impact OpenText's ability to drive AI growth and internal adoption of AI while working with top Fortune 500 companies and driving the success of cutting-edge technology solutions.

ONE LAST THING

At OpenText, we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. This role requires a proactive, innovative individual who is comfortable leading projects, engaging with customers, and staying ahead of industry trends. Join us to make a significant impact through AI and analytics, driving success for our customers and contributing to the continuous improvement of our solutions.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.