Lead Systems Administrator (Windows, VMware, Storage)

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:
The Senior Systems Engineer will be a key member of the System Operations team.    You will be integral in providing agility, stability, uptime and service for production operations, software development and product teams.  System Engineers underpin the service management lifecycle for all our products by adopting the ITIL framework and using it as a source of best practices.  Not only will you support a large production environment, you will be exposed to cutting-edge technologies, work on high-value projects and have a real opportunity to influence the direction of a highly successful public company.  

OpenText System Operations is a high-functioning, hard-driving and fun-loving group of professionals that define what it means to be a TEAM. Supporting multiple product infrastructures in our data centers, private cloud and public cloud in North America and EMEA. We are looking to add a senior member to our ranks in the Waterloo, Ontario, area and need someone who is intelligent, intellectually curious, driven, and loves to be challenged.  You will be made better by the people you work with and you must understand that our degree of success is directly proportional to our strength as a team.  

You are great at:

Your First Six Months:
•    Meet your peers in System Operations and gain a firm understanding of what we do and our interdependencies on each other, and how we collectively contribute to the success of the organization and the company. 
•    Meet with the System Operations Principal Engineers and review their goals and initiatives.
•    Work with Operations peers to understand tools used by System Operations to support our products and development environments.
•    Become intimately familiar with and take on the appropriate ownership of your part in the System Operations initiatives currently in-flight.
•    Adhere to change, access control and GDPR policies.
•    Learn about the products we support.
•    Establish and foster trust with your team members, peers and stakeholders through demonstrated ownership and accountability for your operational responsibilities. 
•    Learn how we use Kanban and prioritize our work flow.
•    Follow defined ITIL processes and company policies.
•    Resolve request fulfilment tickets.
•    Become familiar with capacity and performance management dashboards and tools and our event and alert notification systems.
•    Provide tier 2 support.
•    Join the on-call rotation.
•    Manage incidents and own them through resolution.
•    Resolve system problems.

Six to Twelve Months and Beyond:
•    Be able to provision VMs and storage to multiple product and cloud environments.
•    Document known errors and be creating runbooks and procedures.
•    Demonstrate knowledge management best practices by improving incident resolution times and measuring your success.
•    Become a subject matter expert.
Key Challenges to Overcome

•    Embracing change.
•    Maintaining focus amidst disruption from the influx of acquisition integration considerations and requirements. 
•    Be comfortable with reorganization.
•    Improving your skill sets and aligning them with our mission.
•    Identifying what’s important to work on through understanding of company and departmental goals.
Success Factors 

What will make you successful at Carbonite:
•    Honesty, integrity, transparency, follow-through and humility. 
•    Share and be generous with knowledge.
•    Excellent communication abilities – oral & written, easily explaining complex concepts to both technical and non-technical audiences.
•    Outstanding customer/stakeholder-facing presence, including critical issue resolution and escalation, root cause analysis/corrective actions and leading with accountability. 
•    Knowledge of Agile software development, release management, configuration automation tools and processes. 
•    Passion for designing, building and delivering highly available systems for 24/7/365 operations. 

What it takes:
•    Experience working with enterprise networking and topologies, information security, Windows, Linux, VMware, Hyper-V, and hybrid cloud environments – 10+ years
•    Design and operating experience of enterprise-class SAN systems (HPE 3par, HPE Nimble) and NAS systems (NetApp, Dell/EMC Isilon)  – 7+ years
•    Fabric zoning and management
•    LUN provisioning
•    Provisioning and maintaining compute – 5+ years
•    Dell/EMC M1000 blade and HPE C7000 blade systems
•    Dell/EMC PowerEdge C6420 quad servers
•    Stand-alone servers
•    SMB share and user access provisioning
•    SFTP
•    Active Directory management across multiple domains, countries and environments – 3+ years
•    Direct Attach storage with RAID and Adaptive RAID management experience – 3+ years
•    Dell/EMC PowerVault ME4084
•    Administration and automation experience with event and alert notification and monitoring tools (SolarWinds/Icinga/PagerDuty) – 3+ years
•    Automation and DevOps experience
•    System Center and Configuration Manager – 3+ years
•    PowerShell – 2+ years

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com.

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office to maintain a safe workplace for our employees.