Production Support Specialist

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

 An exciting role which requires providing high quality technical support to our EDI and VAN clients requiring the resolution of all issues/requests. You will be required to collaborate with cross-functional teams to ensure that Service Levels are met, and customer satisfaction is achieved.

You are great at:

• Provide technical support to EDI and VAN clients.
• Maintain ownership of tickets, managing client expectations and closing the loop with corrective and resolution actions.
• Provide training, guidance and advice when appropriate.
• Meet and exceed departmental performance metrics including quality of contact and accuracy of documentation, first contact resolution and direct client satisfaction.

What it takes:

• 2-4 years of technical customer support experience
• Strong understanding and  knowledge of Linux OS, Databases, Web servers 
• Knowledge of areas such as data communications, EDI, XML
• Good analysis & troubleshooting skills
• Excellent verbal and written English communication skills 
• Displays an ability to work in a high pressure, deadline driven environment 
• Willingness to work outside of normal working hours, if required
• University/College degree within a related discipline or equivalent work experience desirable

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act