Site Reliability Engineer

Zix | AppRiver is now an OpenText company!  As a trusted leader in productivity, email security and compliance solutions for businesses of all sizes, we continue to help guide our customers through challenging cyber risks to ultimately find even greater opportunities. While we're passionate about helping our customers succeed in the business world, we're also looking to expand our growing workforce in order to better help our customers scale.

The Opportunity:#INDOT

The role Site Reliability Engineer is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automating away repetitive work. You'll be working on non-production and production environments, monitoring, data collection and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives and platform automation.  Your mission will be to use cutting edge technology for monitoring and maintaining the day-to-day operations of the entire production infrastructure for AppRiver Secure Cloud Platform on Microsoft Azure. 
This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.
 
You are great at:

•    Provide attention to incidents according to Service Level Agreements.
•    Take ownership and accountability for the incident resolution process.
•    Exhibit ownership and accountability for incident resolution in a quality and timely manner.
•    Be the custodian of the application in production and staging, act as a technical liaison between multiple stake holders to evaluate, maintain, identify issues, and report them to product/application owner. bugs.
•    Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales.
•    Participate in training and information sharing activities.
•    Act as backup for other team members when necessary.
•    May requires rotating shift work.
•    On-call rotation is required, as 7x24x365 support is required.
 
What it takes:
•    The ability to understand and maintain Scripting software, expecting proficiency in one of these: PowerShell, Terraform.
•    Good working knowledge of Microsoft Windows and Linux
•    Hands on experience with cloud platforms (PaaS) and tools such as: Microsoft Azure
•    Working knowledge in cloud infrastructure (IaaS) such as Microsoft Azure
•    Strong working knowledge of Cloud operations and best practices.
•    Experience with installing, configuring, and operating Windows IIS and Services.
•    Working and operational knowledge on middleware distributed systems such as Azure Service Bus.
•    Deep expertise in Monitoring distributed systems/applications and knowledge of monitoring and alerting tools such as: DataDog, PRTG, Azure Monitor, Prometheus, OpsGenie.
•    Exposure to & maintenance of configuration management tools at scale (ex: Octopus, Chef)
•    Strong ability to diagnose & troubleshoot incidents & outages.
•    Exposure to system & application-level telemetry for large, distributed cloud architectures
•    Diagnosing, resolving problems in high-throughput web applications & network services
•    Expert level troubleshooting skills across different levels of the solution stack to resolve customer issues.
•    Customer-service oriented.
•    Ability to handle multiple tasks concurrently with an ability to lead, drive and implement highly scalable and complex solutions
•    A strong understanding of Security best practices.
 
Other Desired Qualifications:

•    3 - 5 plus years of experience with container management and micro-services architectures such as Kubernetes
•    Application clustering / load balancing concepts and technologies including NGINX
•    General knowledge of networking and internet protocols/services such as (DNS, HTTP(S), SSH, SMTP, etc.…)
•    Knowledge of any of load balancing technologies like HA Proxy and NGINX.
•    Knowledge working with database systems like SQL Server and Mongo
•    Awareness and insight into industry trends (technology, methods and tooling)
 

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

Additionally, OpenText, as a proud US Federal Government contractor, is subject to Executive Order 14042 requiring all US employees (in office or virtual) be fully vaccinated by January 4, 2022. New employees joining OpenText will be required to provide proof of vaccination prior to joining or be approved for a medical or religious exemptions. If you believe you qualify for an exemption you can request the exemption form at accommodationrequests@opentext.com.