Associate HRSS Specialist

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

The Opportunity:

Become a member of the HR Shared Services Team Hyderabad, India providing first line, Tier 1 & Global, HR support for employees, managers and HR Business Partners for all people activities related to the hire-to-retire process and global benefits and reimbursements.

You are great at:

• Professionally and accurately responds to written and oral inquiries from employees and managers regarding HR questions, issues, problems, and status changes. This will include telephone, chat, one-on-one and e-mail interactions.
• Manages employee changes, reimbursements, employee updates and managing reports
• Maintain employee documentation and records
• Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures.
• Escalates complex cases to the HR Shared Service Manager or field HR resources

What it takes:

• Bachelor’s Degree/Graduate with 1 to 3 years of experience in Human resource shared service domain.
• Knowledge of HR processes and practices
• Ability to work with a diverse group of employees and individuals
• Strong knowledge of Microsoft Word, Excel, PowerPoint
• Demonstrate Customer Orientation
• Working knowledge of Human Resources Practices
• Ability to answer inquiries on own initiative by effective use of relevant written data and information.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.