Cloud Applications Consultant

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

Reporting to TSS Practice Manager, Cloud Applications Consultant is responsible for being part of the technical team that involves and complete ownership of technical delivery including administration and management of the OPENTEXT Exstream product suite for our world-wide customers.

Looking for the successful candidate who will be a technically resourceful individual with the ability to provide exceptional customer support in a challenging and rewarding environment.

You will be joining a growing team that provides world class operational support including hands on troubleshooting and administration to a variety of enterprise customers. You will be required to collaborate with cross-functional teams to ensure that Service Levels are met, and customer satisfaction is achieved.

What it takes:

• 3 - 5 years of prior experience working on relevant technologies
• Focused on scoping problems and strong troubleshooting ability.
• Willingness to work in shifts during weekdays and on-call during weekends.
• Hands-on experience working on OpenText Exstream Communications Server v16 and later.
• Proficient knowledge in Exstream design manager, Communication Server, Content Author & Empower, OTDS.
• Knowledge on configuration of Content & Archive server integration with Communications Server
• OTDS installation, configuration, and integration with Exstream
• Ability to understand product integration with 3rd party applications in complex environments.
• Previous experience working within a technical support environment.
• Proficient Knowledge in, OS - Win/Linux - OS fundamentals, troubleshooting fundamentals, Logs, DB - MS SQL, Oracle - Write basic queries, API basics.
• Strong analytical skills combined with ability to work in a fast-paced environment with geographically distributed teams.
• Having Exstream CN knowledge is an added advantage.

You are great at:

• Represent OpenText acting as first point of contact for all technical support inquiries.
• Incident management and collaboration with other teams while adhering to SLA’s and KPI’s
• Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy.
• Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.
• Collaborate with various stakeholders to act as a trusted customer advocate.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.