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Consultant- Qfiniti & Nice Call recording

Req id:  30101

Bangalore, KA, IN



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:


The resource will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.


You are great at:


  • Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud: OT Cloud, Customer premises, or 3rd party IaaS.
  • Troubleshoot and find resolutions/workarounds to incidents
  • Design, develop and test fixes for problems arising on top of customizations to OT products
  • Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
  • Assist the project team in the development of customizations
  • Work on performance tuning
  • Performing deployments and applying product patches. Perform Upgrades, Migrations.
  • Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.



What it takes:


Between 4 to 6 years of experience supporting OpenText Qfiniti Recording solutions and troubleshooting session manager ,SBC ,IVR , VoIP. Exposure to remote administration services, or cloud operations environment. 


  • Support and Troubleshooting skills on Qfiniti Recording Solutions, Call Management System (CMS), AES (CTI server)
  • Operating Systems: Linux and/or Windows.
  • Knowledge on SIP technology (Session manager/ SBC) IVR / VOIP Setup
  • Responsible for voice HW/SW Installation, maintenance, Logistics support, Co-ordination with respective vendors, Log Generation, firmware up gradation and patch management.
  • Directory Services: Open-LDAP, Active Directory, OTDS
  • Responsible Backup of Various Voice devices like CMS, ACD, recording servers.
  • Understanding of Various voice compression Codecs.
  • Monitoring & Troubleshooting Knowledge on Avaya PBX/ Qfiniti Recording solutions
  • Understanding of TDM & VoIP (H.323 / SIP / TCP/IP and other voice networking protocols.
  • Troubleshooting and debugging
  • Excellent communication / presentation / verbal and written communication skills.
  • Prior experience working in an ISO27001 certified work environment
  • ITIL Foundation certification





OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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