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Lead Cloud Applications Consultant - Documentum D2, Webtop

Req id:  32451

Bangalore, KA, IN

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

The opportunity:

Reporting to AMS Practice Manager, Lead Cloud Applications Consultant is responsible for being the technical SPOC that involves complete ownership of technical delivery including administration and management of the OPENTEXT Documentum product suite for our world-wide customers.

The role is customer facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stakeholders (internally and externally), both verbally and in writing.

 

You are great at:

  • Represent OPENTEXT in a professional manner to customers, partners and other OPENTEXT personnel always.

  • Technical SPOC for assigned customer engagements. Take complete ownership of technical delivery including providing SME guidance to the AMS team.

  • Proficient in conducting architecture, performance and capacity review for deployed application landscape and come up with recommendations for improvement.

  • Lead & drive all major activities/milestones to successful completion within the agreed timelines.

  • Improve team & delivery efficiency by meeting customer agreed KPI’s & SLA’s, showcasing process improvements, and identifying automation opportunities wherever needed.

  • Strong hands-on in managing Documentum applications for global customers using ITIL framework.

  • Support and report to engagement Service Delivery Manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures.

  • Establishes relationships with client technical counterparts. Participates in weekly and monthly client service delivery meetings including escalation calls.

  • Work in conjunction with colleagues from different teams of OpenText including product support, engineering, product management & Cloud Ops Teams (like DB, Storage, network etc.)

  • Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep delivery managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements

  • Provide knowledge transfer to team members, train staff personnel, provide on the job guidance and mentoring and conduct training sessions to customer personnel when authorized by management.

  • Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements.

 

What it takes:

  • Relevant Experience: 8 - 12 years

  • Excellent grasp of the principles of Enterprise Content Management systems.

  • Mandatory experience in administration and management of Documentum Suite platform that involves: D2, Content Server, xPlore, CTS, D2 Rest, DFS, DFC, BOF, DQL, Documentum Administrator.

  • Good to have working experience on Documentum Life Sciences modules – Q&M (Quality and Manufacturing), R&D (Research & Development) etc.

  • Good to have working experience in management of Documentum applications in Cloud Technologies like AWS or GCP or Azure with containerized deployments.

  • Proficient in Documentum administration, maintenance activities, patch & upgrade of Documentum components.

  • Participate in the day-to-day administration of the systems, including Incident & Problem Management, Change & Release Management.

  • Proficient in administration of SQL Server or Oracle.

  • Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts

  • Working knowledge of Unix and Windows operating systems

  • Strong analytical skills combined with ability to work in a fast-paced environment with geographically distributed teams

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

 

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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