Lead Cloud Applications Consultant - Teamsite

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

Lead Cloud Applications Consultant is responsible for being the technical SPOC that involves complete ownership of technical delivery including administration and management of the OpenText TeamSite product suite for our worldwide customers.

The role is customer-facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stakeholders (internally and externally), both verbally and in writing.

What it takes:

• Excellent grasp of the principles of TeamSite, LiveSite, OpenDeploy Products.
• Mandatory experience in administration and management of the TeamSite product.
• Working Knowledge of Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
• Good to have working experience in the management of TeamSite/LiveSite applications in Cloud Technologies like AWS or GCP or Azure with containerized deployments.
• Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, Nginx etc.).
• Participate in the day-to-day administration of the systems, including Incident & Problem Management, Change & Release Management.
• Proficient in the administration of SQL Server or Oracle.
• Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts
• Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams.
• Should have Working Experience in GitLab, ArgoCD integration.
• Relevant Experience: 8 - 12 years

Candidate should possess:

• Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
• Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
• Strong interpersonal and people management skills
• Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task
• Highly motivated
• Good in Communication
• Enjoy working in an international environment.
• Team player, result driven, ambitious, responsible.
• Enjoys sharing knowledge and team communication.
• Flexible to work in shifts.

You are great at:

• Represent OpenText in a professional manner to customers, partners, and other OpenText personnel always.
• Technical SPOC for assigned customer engagements. Take complete ownership of technical delivery including providing SME guidance to the AMS team.
• Proficient in conducting architecture, performance, and capacity reviews for deployed application landscape and coming up with recommendations for improvement.
• Lead & drive all major activities/milestones to successful completion within the agreed timelines.
• Improve team & delivery efficiency by meeting customer agreed KPIs & SLAs, showcasing process improvements, and identifying automation opportunities wherever needed.
• Strong hands-on in managing OpenText Teamsite/Livesite applications for global customers using the ITIL framework.
• Support and report to the engagement Service Delivery Manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures.
• Establishes relationships with client technical counterparts. Participates in weekly and monthly client service delivery meetings including escalation calls.
• Work in conjunction with colleagues from different teams of OpenText including product support, engineering, product management & Cloud Ops Teams (like DB, Storage, network, etc.)
• Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep delivery managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements.
• Provide knowledge transfer to team members, train staff personnel, provide on-the-job guidance and mentoring and conduct training sessions to customer personnel when authorized by management.
• Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.