Lead Cloud Applications Engineer

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

OpenText Enterprise monitoring and automation team is looking for a senior Level monitoring engineer. The team is responsible for enterprise infrastructure, application, and network monitoring. The selected candidate will be joining a team of skilled engineers with a broad background in enterprise monitoring and related toolsets.

As an Enterprise Monitoring Engineer; you will be responsible for the monitoring of our Data Center as it relates to all its components as well as our cloud infrastructure which includes applications, databases; storage; appliances as well as managing and maintaining the supporting technologies. You will ensure that the monitoring infrastructure is operating and performing at its optimal level.

Responsibilities:

•Maintain and deploy Zabbix monitoring and alerting globally
•Participate in Customer provisioning ensuring that monitoring is configured
•Write scripts to execute specific monitoring tasks.
•Remediate any product issues.
•Automation and good expertise with an automation tool such as Ansible.
•Manage, maintain, and upgrade the monitoring software
•Maintain associated documentation as it applies to our audit and certification requirements
•Participate in troubleshooting, capacity planning, and performance analysis activities
•Provide monthly reports showing the service availability of the infrastructure components as well as each Customer
•Support the set-up of automatic processes and solutions that show our Customers the quality of service.
•Strong expertise in setting up monitoring policies/templates; and writing scripts to accomplish monitoring requirements.

Requirements:

•BS/MS in CS/engineering or equivalent.
•7+ years of experience in a highly-complex technical operations environment; directly working with a monitoring tool (preferably Zabbix/Solarwinds/Icinga/Sitescope or NNMi).
•Experience with production support, change control; and problem and escalation management.
•Very good working knowledge with the Linux OS.
•Knowledge of High Availability environments and configurations
•Highly self-motivated and directed
•Good analytical and problem-solving/troubleshooting abilities
•Experience working in a team-oriented, collaborative environment with engineers across the globe.
•Advanced knowledge of SNMP as it relates to monitoring.
•Very good working knowledge of either Perl or Python with Shell scripting.

Helpful Skills:

•Knowledge of Microfocus OMi, Sitescope or other Enterprise Level monitoring tool.
•Knowledge of Event Correlation Circuits (ECS); and writing a code to accomplish alert reduction and remediation.
•Scripting skills (Ruby,Java,PowerShell)

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.