Lead Cloud Support Specialist - OTCS

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT:

An OpenText Content Server Lead Cloud Application Consultant is responsible for the technical delivery of the CS (Content Server) Platform based solutions. This role has a heavy deployment and administration emphasis, combined with the consultation skills required to promote the impression of quality and excellence actively fostered within the Customer Success Organization.

Engagements may vary from managing multiple short and relatively fast paced engagements, to larger projects depending upon level of experience. The nature of work may include full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run & maintain (upgrades, patching etc.) support of the cloud deployments.

The role is customer facing and requires excellent interpersonal skills with the ability to communicate with a wide range of stakeholders (internally and externally), both verbally and in writing.

WHAT THE ROLE OFFERS:

Work with an OpenText technical delivery/consulting team to:

• Participate and contribute to Project execution phases.

• Participate in the day-to-day administration of the systems, including Incident & Problem Management

• Participate in planning and execution of new implementations, upgrades, and patching activities (Cloud or OnPrem via Upgrade factory/Center)

• Participate in the advanced configuration of CS software components, in line with project and customer time scales.

• To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources.

• Actively contribute to automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies.

• Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business.

• Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services.

WHAT YOU NEED TO SUCCEED:

Key Skills / Experience:

Well versed with deployment, administration, troubleshooting, upgrade/migration of the OpenText Content Suite Platform and related components (Content Server, Archive Server, xECM, xECM Modules, Brava, OTDS, Search & Indexing) & Integrations with SAP, SuccessFactors, Salesforce.

 Experience with Cloud deployment of the Content Suite Platform will be an advantage.

Good experience/knowledge on the following:

• Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment.

• Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL)

• Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript,Powershell)

• Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).

• Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts.

Person Specification (Qualifications and Experience required):

BE/B. Tech. or equivalent technical qualification

Minimum of 8 years of relevant experience

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.