Loading...
Share this Job
Apply now »

 

 

NOC - Monitoring Specialist

Req id:  3596

Bangalore, KA, IN

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

Network Operations Center - Monitoring Specialist

WHO WE ARE:

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information.

WHAT YOU WILL DO:

The Network Operations Center Monitoring Specialist is responsible for the 7x24x365 monitoring and remedial activities in support of IT Corporate and Production Cloud Services.  The Monitoring Specialist will provide continuous monitoring and support, and perform routine activities for all systems and services globally. Knowledge of services, techniques and procedures are required and good communication skills, for consulting with users and next tier resources to determine and remediate hardware, software or system functionality, issues is also required.

With the goal to maintain agreed to high system availability numbers and a low Mean Time To Resolution (MTTR), the position requires effective communication and notification cross-functionally to address impacting, and potential impacting, events.

Responsibilities will include, but are not limited to; ongoing monitoring, ticket creation, updates, management, escalation and notification as warranted, and participation on Incident calls as needed. Adherence to established OLA’s/SLA’s and a working knowledge of all monitoring and support tools.

Maintain a culture of continuous improvement, by providing suggestions for process improvements, providing updates to documentation, providing transfer of knowledge to peers in your area of expertise, and assisting in the training of new hires.

 WHAT YOU’LL BRING: 
Required Qualifications:

  • Minimum of 1-2 years of related experience.
  • 2 year Technical Degree and/or equivalent experience and training preferred.
  • Intermediate skills / working knowledge of Open Source environments
  • Must be willing to work any shift in a 24/7/365 work environment on a rotational basis, some Holiday and weekend work required.
  • Good verbal and written English communication skills and attention to detail

Preferred Qualifications:

  • Knowledge and use of common industry monitoring and support tools.
  • Ability to work well with others and communicate professionally with upper management.
  • The skills needed to prioritize issues.
  • Coordination, organization and teaming skills.
  • Self-motivated and quality-driven, balanced with technical support capabilities.
  • Ability to defuse anger, resolve conflict and operate with a strong sense of urgency.
  • Ability to multi-task and respond to priority issues effectively.
  • Ability to work independently, in a fast paced environment, with minimal supervision.
     

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »