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Principal Technical Support Specialist

Req id:  7098

Bangalore, KA, IN

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

The Opportunity


OpenText  is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical support in a challenging and rewarding environment.You will be joining a team that provides world class technical support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. The Principal Technical Support Specialist will work support issues that are complex in nature and carry varying priority levels based on set standards

 

You are great at

 

  • Partnering with key other areas and executive level stakeholders to drive product quality and supportability.
  • Leading with expert technical skills to orchestrate the proactive transformative changes and lead projects.
  • Driving critical improvements to the applications, processes, and infrastructure for new products, new support strategies, and tools
  • Acting as a technical leader and mentor to the technical body of the product. Prepare future technical leaders.
  • Driving knowledge mapping and implementing training programs to address knowledge needs. 
  • Helping technical body resolving complex issues while coaching and mentoring individuals.
  • Focusing on the customer experience and minimising customer effort. Representing OpenText in customer communications via telephone, email, or using remote olutions (Teams, Skype, WebEx etc) to find resolutions to presented technical problems.
  • Customer and partner ambassador, facilitating high level escalations and orchestrating action plans involving other areas.
  • Demonstrating curiosity and driving your own learning, pursuing new knowledge continuously to keep current with industry and product changes.
  • Identifying and reporting software defects and feature requests.
  • Authoring as well as update articles to contribute to our Product Knowledge Base.
  • Working independently in a self-motivated fashion, as well as collaborating when necessary on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
  • Other duties and projects as assigned by management.

 

What it takes

 

  • Extensive experience working within a technical support or development environment.
  • SME in Windows OS; knowledge of UNIX and/or Linux is beneficial.
  • 10+ years experience working with relational DBMS (Oracle, MS SQL Server or Postgres).
  • University/College degree within a related discipline or equivalent work experience.

Skills/knowledge that is an advantage:

  • 10+ years experience working with Web Application Servers (i.e. Tomcat, NGINX)
  • 10+ years of experience programming/scripting experience (i.e. SQL, Java, JavaScript).
  • Solid knowledge on Containerization (Docker / Kubernetes)
  • Ability to work with a positive attitude, empathy and diligence in an ever growing and changing environment and influence others.
  • Strong ability to work multiple strands in parallel, prioritizing work effectively.
  • Ability to adopt best practices and continuously evolve in the role.

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »