Sr. Application Support

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity 

The Sr. Systems Administrator will be responsible for operational maintenance, and support of various technologies and products. As a Sr. Systems Administrator, you are expected to be a SME and an escalation point to team members as well as external members of the OpenText enterprise. You will have extensive knowledge and expertise in SaaS Applications, understand how the infrastructure behind them works, and create exceptional experience outcomes for internal and external customers.. You can expect to continually learn at Open Text, developing new skills from various experiences.  

The Ops Center role is a crucial part of our organization and is at an exciting time for Open Text as we seek to scale and optimize our internal and external processes, transforming and delivering a customer experience that delights across all touch points. 

This requires ability to work in 24/7 shifts on rotational basis including on weekends and holidays.

You are great at: 

• Apply problem-solving and structural thinking skills to solve ambiguous business issues or challenges, sometimes with limited information. Simplify complexity and help lead others to develop the same process of thinking. 

• A natural collaborator, working with other engineering and design teams to consistently deliver great end-to-end customer experiences across stages, channels, and other touchpoints in the customer journey. 

• Evaluate systems components, systems software, networking infrastructure, and hardware peripherals for availability, reliability, and performance. 

• Acknowledgement that the pace of change is driven by external factors, we need to ensure that we can constantly adjust to meet external drivers for an improved and updated customer experience working to delight not only external but internal customers.  

What it takes 

• Well versed (5+ Yrs. experience) with working on WebServers including Tomcat, Apache, WebSphere hosted on on Windows or Linux Operating System (SUSE Linux or Red Hat)

• Exposure to work on Virtual Machines/VMWare and Cloud Ops

• Well versed with SQL Server management.

• Well versed in Cloud hosted services and Saas Application administration monitoring and service availability checking.

• Exposure to  Scripting languages, PKI Cert management/renewal.

• Exposure to working on Service now or OpenText Service Automation Tool (SMAX)

• Exposure to Service monitoring tools like OpenText Ops Bridge, APM, Tidal etc

• Exposure to ITIL process including Incident Management, Service Requests and Change Management.

Nice to have any of the following Certifications.

• Certifications in any one or more of the following

• Microsoft Certifications

• Google Cloud Certified Associate or AWS Cloud Certified Practitioner or Microsoft Azure Fundamentals Engineer

• ITIL Certification

• You are endlessly curious and love delving into the nitty-gritty of a problem. You have a thirst for finding simple solutions to complex problems.  You work collaboratively across teams and internal clients to ideate best-in-class experiences and to bring them to life, ensuring that results are tangible and measurable.  

• Working in a fast-paced, collaborative, and high energy environment, you thrive in knowing that you are making a material impact to the growth and direction of the company and on the experience of our customers. 

• We’re looking for someone who has a start-up mentality, who is excited to move fast, innovate and challenge assumptions. 

• Someone who approaches problems with curiosity for a best practice solution, leveraging market best practice views for standardization. 

• Proven experience in technical support in delivering innovative solutions able to collaborate with business leaders in building and running sustainable systems, which can evolve and adapt to changes in a global business environment.  

• Highly developed communication skills: Ability and comfort with working at executive levels. 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.