Sr. Cloud Applications Consultant-AppWoks/process suite/Cordys

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

Reporting to AMS Practice Manager, Senior Cloud Applications Consultant is responsible for being the technical SPOC that involves complete ownership of technical delivery including administration and management of the OpenText AppWorks suite for our worldwide customers.

The role is customer-facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stakeholders (internally and externally), both verbally and in writing.

You are great at:

• Represent OpenText in a professional manner to customers, partners, and other OpenText personnel always.
• Technical SPOC for assigned customer engagements. Take complete ownership of technical delivery including providing SME guidance to the AMS team.
• Proficient in conducting architecture, performance, and capacity reviews for deployed application landscape and coming up with recommendations for improvement.
• Lead & drive all major activities/milestones to successful completion within the agreed timelines.
• Improve team & delivery efficiency by meeting customer agreed KPIs & SLAs, showcasing process improvements, and identifying automation opportunities wherever needed.
• Strong hands-on in managing OpenText AppWorks applications for global customers using the ITIL framework.
• Support and report to the engagement Service Delivery Manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures.

Establishes relationships with client technical counterparts. Participates in weekly and monthly client service delivery meetings including escalation calls.

What it takes:

• Excellent grasp of the principles of OpenText AppWorks Platform version 16.2 and above.
• Mandatory experience in administration and management of the OpenText AppWorks platform.
• Should have working experience on OpenText AppWorks Business Process Management (BPM) platform Entity Modelling low-code development, OpenText AppWorks Entity Modelling classic development, Business Processes, Web Services, Java Message Service (JMS) connector and integration with third party applications, Package Deployments, OpenText AppWorks Entity Representational State Transfer (REST) Application Programming Interfaces (“APIs”)
• Good to have working experience in the management of OpenText AppWorks Platform in Cloud Technologies like AWS or GCP or Azure with containerized deployments.
• Proficient in OpenText AppWorks and OpenText Directory Services Installation, Configuration/Administration.
• Good hands-on experience on Java, JavaScript, AngularJS, html, Xml, web services and external system integration.
• Should be able to work Independent in maintenance support, troubleshoot issue and rectify bug.
• Prior experience in developing, maintaining and customizing UI (new screen), business rules, workflow and reports using OpenText AppWorks.
• Participate in the day-to-day administration of the systems, including Incident & Problem Management, Change & Release Management.
• Proficient in the administration of SQL Server or Oracle.
• Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts
• Working knowledge of Unix and Windows operating systems
• Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams.
• Relevant Experience: 5 - 8 years

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.