Sr. Cloud Applications Engineer

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:
 

As a Cloud Application System Engineer, you will provide support for several of OpenText’s commercial cloud-based messaging platforms, with a focus on application services running on Solaris, Linux, and Windows based systems.    

You are great at:
 

• Evaluation, planning, configuration, and installation of all internally developed and third party commercial & open-source application software in our test and production environments, and where possible, automate the installation of these tasks.
• Participate in assigned short and long term projects that vary in size, scope and complexity, where interaction with internal and external organizations/customers/vendors is required.
• Performs and manages continuous system monitoring, verifying the integrity and availability of all systems and key processes.
• Rapidly recovers system failures to ensure high service availability. Identifies and escalates situations requiring urgent attention.
• Respond to and troubleshoot/resolve assigned incident tickets
• Share in the daytime and after hours on-call support rotation (during both business and off-hours)
• Take part in the monthly and quarterly scheduled night or weekend maintenance work
• Actively participate in the establishment and maintenance of our PCI, HI Trust SOC and other certifications
   

What it takes:
 

• Bachelor’s degree. Equivalent work-related experience or equivalent combination of education and experience will be considered.
• Intermediate knowledge of shell scripting and good knowledge of at least one language that can be used for scripting, such as Perl/Python/Bash/PHP/Ruby or similar.
• Intermediate knowledge of Windows server operating system, DevOps tools (Ansible, Git, etc.), virtualization platforms including VMware
• Strong knowledge of Solaris and Linux operating system
• Strong knowledge of common web application environments, such as SMTP, FTP, MQ, JBoss, Apache httpd, Apache Tomcat, Nginx, etc.
• Strong knowledge of and interest in system/network security and understanding of data protection and encryption techniques
• Good understanding of High Availability and Disaster Recovery, including clustering and data replication techniques
• Practical knowledge working with monitoring (HP Omi, Zabbix or similar)
• Practical knowledge of databases (MySQL, PostgreSQL, Sybase)

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.