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Sr. Cloud Support Administrator

Req id:  28006

Bangalore, KA, IN

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Opportunity:

 

The Sr Cloud systems analyst has accountability and ownership for the administration for support of the components within the Cloud Operations - Integration M&A and Cloud Operations/ Configurations/ Asset Management teams.


You are great at:

 

The Sr Cloud Systems Analyst is expected to have broad experience with skills in technical writing, web development, business analysis/analytics, data management, operations infrastructure system environments and distributed technologies. The candidate must be

Responsibilities will include, but are not limited to;

  • Create/develop and pages, portals, reports, custom applications to support the Cloud Operations - Integration M&A and Cloud Operations and Configurations/Asset Management teams
  • Work with SME’s and management to develop long term content management strategies, record retention/versioning policies, contingency, and escrow plans for Cloud Operations documentation
  • Work cross-functionally with Tools and Automation, Asset Management, Engineering, IT, Service Management and PMO organizations
  • Assist with audit requests - SAE16, SOX, PCI
  • Work with Capacity Management, Engineering and Leadership to create and maintain timely capacity and performance metrics reports
  • Manage/create training documentation, procedures, process documentation for Cloud Operations
  • Provide the transfer of knowledge to peers in your area of expertise and assisting in the training of new hires
  • Manage documentation input, design, and layout within OpenText Confluence and OLLIE, the Document Repositories
  • Data analysis reports for management and executive management leaders view

 

What it takes:

 

  • Minimum of 2 - 5 years’ experience within operations in a large, diverse IT environment
  • Bachelor’s degree or equivalent experience and/or training or a combination of both
  • In-depth knowledge of the interdependencies/links across the various technologies
  • In-depth understanding of the ITIL service delivery model and best practices standards
  • Experience in establishing, measuring, and meeting service level agreements, improving availability, performance, and quality of systems
  • Strong project management skills
  • Strong coding/HTML/ web development skills
  • Experience with:
    • CMDB
    • Security scanning/monitoring toolsets
    • Data reporting WUI toolsets, such as Metabase, Qualys CSAM, Confluence
    • Service request/ticketing systems, such as ServiceNow, HP Service Manager, JIRA
    • Data analytics tool sets, such as Business Objects, SQL
  • Must be able to handle large volumes on email effectively. (MS Outlook)
  • Working knowledge of:
    • Data Center Operations
    • Open systems, such as Redhat Linux, HP-UX, Sun Solaris, and Windows NT
  • Knowledge and use of common industry asset management, database, and support tools

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »