Sr. Cloud Systems Administrator

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

The Opportunity:

The Sr CMDB Admin/Analyst reports to the Manager of Cloud Operations - Content/Asset Management. Responsibilities will also include working knowledge of CMDB, Qualys, Metabase, ServiceNow and other related SACM experience.

You are great at:

This individual will be responsible for working with Cloud Operations personnel to design, build and maintain the documentation portals, repositories, dashboards, reports, audits, primarily through the use of Confluence, OLLIE and other in-house/OpenText supported tools. These responsibilities will include, but is not limited to, processes and procedures, business critical data, developing workflow-based forms and providing metric reports covering services supported by said teams.

• Work with SME’s and management to develop long term content management strategies, record retention/versioning policies, contingency, and escrow plans for Cloud Operations documentation
• Work cross-functionally with Tools and Automation, Asset Management, Engineering, IT, Service Management and PMO organizations
• Work with Capacity Management, Engineering and Leadership to create and maintain timely capacity and performance metrics reports
• Provide the transfer of knowledge to peers in your area of expertise & assisting in the training of new hires
• Manage documentation input, design, and layout within OpenText Confluence and OLLIE, the Document Repositories
• Strong analytic skills. Data analysis reporting for management and executive management leaders
• Create/develop and pages, portals, reports, custom applications to support the Cloud Operations - Integration M&A and Cloud Operations and Configurations/Asset Management teams
• Perform other ITIL related assignments as needed, including Change, Problem, Release and Availability Management tasks as well as Root Cause Analysis.

What it takes:

• Minimum of 2 - 5 years’ experience within operations in a large, diverse IT environment with knowledge of IT Configuration Management concepts and practices.
• Ability to perform data analysis working across multiple application and database systems
• Bachelor’s degree or equivalent experience and/or training or a combination of both
• In-depth knowledge of the CMDB interdependencies/links across the various technologies

• In-depth understanding of the ITIL service delivery model and best practices standards
• Strong project management skills

• Experience with:
  • CMDB
  • Security scanning/monitoring toolsets
  • Knowledge of common Configurations/Asset Management Repository and or similar tools
  • Proven experience working with IT Asset Management and Discovery technologies supporting Software and Hardware Asset Management
  • Ability to perform data analysis working across multiple application and database systems
  • Data reporting WUI toolsets, such as Metabase, Qualys CSAM, Confluence
  • Service request/ticketing systems, such as ServiceNow, HP Service Manager, JIRA
  • Data analytics tool sets, such as Business Objects, SQL
  • Process and documentation
• Must be able to handle large volumes on email effectively. (MS Outlook)
• Working knowledge of:
  • Configurations/Asset Management process, policies, best practices
  • Open systems, such as Redhat Linux, HP-UX, Sun Solaris, and Windows NT

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.