Sr. Consultant - HCMx (CSA/DCA/SA)

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact:
Responsible for working with customer to understand their infrastructure provisioning, patching and compliance requirements and automate the same with OpenText Hybrid cloud suite. Candidate must possess a strong knowledge on OpenText ITOM products – Micro Focus Hybrid Cloud Management (HCMx), Micro Focus Operations Orchestration (OO), Micro Focus Server Automation (SA), Micro Focus Data Center Automation (DCA) and Micro Focus Network Automation (NA).

What the role offers:

• Designing end-to-end solutions on ITOM Platforms (HCMx, OO, SA, DCA and NA).

• Experience with requirement elicitation and translating the requirements into low-level and high-level design documents.

• Creating and demonstrating prototypes.

• Liaise with the local, regional teams and customer representatives in delivering the solutions.

• Help project managers with the effort estimations and guide the team members with technical solutions.

• Act as a primary escalation point and work with the support, R&D and customer teams in resolving the issue.

• Participate in internal initiatives and create new solution offerings for generating additional business.

• Participate in pre-sales discussions and work towards the successful delivery of the deal.

What You Need to Succeed:

• Sufficient depth and breadth of knowledge to be individually responsible for the designing of solutions on ITOM products.

• Hands-on experience with installing upgrade, configuration, and administration of OpenText ITOM products (HCMx, OO, SA, DCA and NA)

• Hands-on experience with developing OO flow using OO operations for API calls, DB Queries, JSON/XML/YAML, remote operations and integrating with other ITOM products either in studio or web-designer.

• Hands on experience in Hybrid Cloud Management (CSA/HCM) – with implementing complex service designs, service offerings, cost governance, cloud aggregations, complex OO flows to meet specific business requirements.

• Hands on experience in Server Automation (SA) – with implementing server provisioning, patch management, compliance management, software deployment and OPTIC reporting.

• Hands on experience in Data Center Automation (DCA) – with implementing server patch management, compliance management and OPTIC reporting. This involves integration with Server Automation (SA) and Operations Orchestration (OO) to provide customized solutions in accordance with customer ITIL process.

• Hands on experience in Network Automation (NA) – which involves managing network devices by integrating with NNMi, ensuring network device compliance, performing network device configuration backups & upgrades, OPTIC reporting, and developing new device drivers. Good knowledge in networking, network devices, network protocols etc.

• Strong skills in APIs, Linux CLI, Windows CLI, and Virtualization and in any one or multiple public cloud (AWS, Azure etc.)

• Hands-on experience in any one of scripting - Python, JavaScript, Shell scripting, PowerShell scripting etc.

• Understanding of how to use REST\SOAP API, concept of XML and JSON.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.