Sr. Consultant - SMAX

Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique  and complex situations

You are great at:

• Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design.
• Responsible for providing a detailed technical design for enterprise solutions.
• Understands a broad spectrum of MicroFocus ITOM technology in order to provide part or all of a detailed technical design which meets customer requirements.
• Often leads & front ends small to medium technical projects as part of the or individually.
• Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant or as a Subject Matter expert to customer.
• Provides advice on solution and integration opportunities to defined segments.
• Communicates across client community and is viewed as adding value.
• Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
• Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities.

What it takes:

• Must have the ability to conduct workshops for ITIL Process, SM Modules, SMAX Entities and prepare design documents
• Must have the ability to understand RFP and Prepare SM, SMAX and Its integration solution based on RFP
• Must have hands on experience in Deploying SM/SMAX on HA and DR architectures
• Must have hands on experience in full deployment of SM or SMAX and its components along with its integration (Minimum 3 Full Projects) or a candidate with any other enterprise service management application knowledge willing to work on SMAX will be considered based on the merit.
• Experience in REST API, Rest Client (Postman), PG Admin (Postgres Client)
• Experience in OPB (On-Premises integration) agent integration with Micro Focus & 3rd Party tools
• Familiarity in AWS, Azure, GCP, Openshift, Kubernetes, Docker, and Containers
• Must be an expert in integrations such as Connect IT, UCMDB, OMI, AM, LDAP, Email (Inbound and Outbound), Webservices integration
• Knowledge on Configuration Management and Asset Management
• Must have expert skills on JavaScript's, Python, SQL Queries, or any other programing language
• Must have the ability to Train Colleagues, Customer and New Joiners
• Good to have knowledge on BI tools like Power BI, Crystal reports
• Experience of building app(s) in SMAX platform for the customer would be given preference
• Knowledge on other MF Products is added advantage

Education and Experience Required:

• Any Bachelor’s degree
• 7+ years of technical experience on any of the Service Management tools preferably Micro Focus Service Manager (SM) or Micro Focus SMAX
• Must have a certification in ITIL V3 or V4
• Good to be certified in SM, SMAX, AWS, Azure, Kubernetes

Micro Focus’ (now OpenText) efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.