Sr. End User Services Analyst

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity

In today's fast-paced world, technology has become the key to the to a successfully run IT department and a productive end user. In the IT End User Services team, the Sr. End User Service Analyst will act as a leader within the IT Corporate Technology team and are responsible for technology evaluation/implementations, process/documentation, collaboration technology Implementation, and projects related to the patching, security, and auditing of a global fleet of endpoints. The role requires someone is up to date on latest technology trends and displays knowledge in this IT space.

You are great at

• Participate in projects as relates to End User facing technology

• Patch Management - Reporting on workstation vulnerabilities and action results

• Contribute and assist with hardware asset management

• Support in the roll-out of collaboration and meeting technologies

• Benchmark current hardware and software technology to industry standards

• Management and continuous improvement of end user devices– computers, printers, and mobile device technology

What it takes

• 5-8 years of Industry experience

• Strong understanding of Windows 10/11, MacOS, and the Microsoft 365 suite

• Working knowledge of meeting room technology – AV, Video Conferencing (Microsoft Teams Rooms, Cisco RoomKit)

• Well versed in collaboration and ability to have discussions with business partners

• Strong written and verbal communication skills

• Ability to multitask and run multiple projects or initiatives simultaneously

• Standard 40-hour work week with regular business hours

• There may be a requirement to manage email after-hours for business needs

• After-hours work may be necessary due to schedules, deadlines and/or reliability issues

• Minimal travel may be required

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.