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Sr. Manager, Database Operations

Req id:  27127

Bangalore, KA, IN



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



The Opportunity:

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


OpenText Business Network is a modern cloud platform that helps manage the full data lifecycle, from information capture and exchange to integration and governance.


The OpenText Business Network is the world's largest B2B integration and secure information management environment.



Senior Manager, Database Operations will be responsible for providing support and review for all activities related to Database Operations which is part of infrastructure for hosted solutions.  This individual must lead the DB Operations team from the front in running the DB Services and its stability.


You are great at:


  • Lead team of Professional DBAs responsible for Database operations within Business Network services, providing technical and decision-making leadership.
  • Managerial responsibility for India based team; Role reports into India based Leader with matrix reporting to global Leaders.
  • Collaborate with Teams within CloudOps (peer Managers, security, Infrastructure, platform support) and with teams from Product Engineering, Architecture, Customer Support, professional Services, and Client Implementation organizations.
  • Work through competing priorities, and projects, to effectively deliver team objectives and guide the team members.
  • Techno managerial leadership with hands on DBA skills preferred (though not mandatory)
  • Follow Incident, Problem, Change and Service Request processes at OT
  • Ensure that Business continuity requirements are met through implementation of disaster recovery, backup, and recovery procedures & preparedness.
  • Comply with requirements of Service availability, Patching/Updates process and client approved windows of maintenance to ensure least service disruptions.
  • Managing the monitoring, support, maintenance, and deployments in commercial environments.
  • Work on any Sev2 or Sev1 incidents, immediate resolution towards minimum Client impact, work on root cause, permanent resolution, custom impact and timely closure of the Problem ticket.
  • Mentoring the team.


What it takes:


  • 12-15 Years of experience leading team of professionals managing hosted applications, Services and Databases.
  • Excellent understanding and hands of experience on DB technologies (Oracle, MSSQL, OpenSource DBs) and related products
  • Expertise in DB Installation, Performance, DB recovery, DR setups.
  • Work experience in setting up Application Services, Database in commercial grade environments in Datacenters and Public Cloud.
  • Setting up monitoring systems and using tools such as NewRelic to enhance proactive alerting and issue prevention.
  • Worked in ITIL Compliant Cloud Operations environment managing Change, Incident, and Problems.
  • public cloud based DB solutions – e.g. AWS, Azure, GCP.
  • Software Development process, Agile methodologies, and release cycles – integrating with Deployments, Operations processes & procedures.
  • Automating DB Activities





At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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