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Sr. Service Management Analyst

Req id:  10947

Bangalore, KA, IN

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Opportunity:

  • Apply a structured methodology and lead release management activities
  • Conduct Post Implementation Reviews for Release activities Complete Release management assessments
  • Support and provide input to the change management process participants, artifacts, process and strategy
  • Identify and manage anticipated resistance to change controls
  • Consult and coach project teams and other process participants
  • Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
  • Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
  • Communicate release details and schedules to the Business as required
  • Negotiate, plan and manage all release activities
  • Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
  • Continually work towards making improvements in the release process
  • Participate in CAB meetings to discuss release scope and/or roadblocks

 

What it Takes:

 

Education: B.E/B.Tech in computer science / information systems or equivalent. ITIL Foundation V3 or 4 Certified

Experience: 5+ years of equivalent experience analyzing IT Systems, Data and Service Management. Previous Change Management experience preferred. Prior history operating in a global company with operations in EMEA, AP, LA and the US

 

You are great at:

  • Interacting and coordinating complex meetings and reviews with both technical and business teams at all organizational levels.
  • Receiving daily direction from the Release Management Process Manager within the Service Transition organization.
  • Interfacing and communicate with Test Managers, Dev Managers, IT Ops and off-course the PMO on a daily basis
  • Understanding and working in a DevOps environment.Conduct system security audits, system security checks Setup and administration of multi-tier computing system environments
  • Understanding ITIL Standards and ITSM Processes

 

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »