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Documentum Technical Product Support, Senior

Req id:  7501

Bangalore, KA, IN

 

OPENTEXT - THE INFORMATION COMPANY

 

Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

 

 

         The Opportunity:

  • We are looking for responsible, technology savvy and trustworthy individuals to join OpenText Global Technical Support. As part of the APAC Technical Support Team, you will perform a variety of professional duties around providing technical support to internal, partner, and external customer contacts within the APAC region. 

 

        You are great at:

  • The following tasks and responsibilities will be central to this role:
  • Handle support calls and emails from OPENTEXT customers, partners, and internal resources (e.g. consultants)
  • Utilizes test /diagnostic tools and techniques used in problem resolution. Uses judgment, creativity and sound technical knowledge to obtain and recommend solutions.
  • Escalate customer issues to OpenText escalation and engineering teams as necessary and ensure fixes and patches are delivered to customers in a timely manner
  • Work closely with OPENTEXT product development team to ensure quality product delivery, supportability, and maintenance
  • Participate in the growth of OpenText customer support team, including training of new team members, contributing to reviews of technologies, standards, and processes
  • May provide senior or expert level testing to ensure product compatibility. Accountable for maintaining open channels of communication with developers, etc.
  • Identify and interpret interoperability and support matrixes. Identifies, reviews, creates and delivers timely and highly focused training programs and/or serviceability enhancements within Technical Support Departments.
  • Has the ability to represent the company at customer or industry conferences or events.
  • Help drive Support projects as assigned by management.
  • Participates in program management, engineering project management and supportability meetings with cross-functional organizations.
  • Form part of a support team to guarantee 24x7x365 support to OPENTEXT customers
  • Required to be on-call on a weekly rotational basis, and shift work, holiday coverage will be required.

 

         What it takes:

  • 5+ plus years of similar or relevant experience or demonstrated methodical approach in troubleshooting and issue identification.
  • Bachelor’s degree in an IT or Engineering discipline - or equivalent experience
  • 3+ years’ experience in Documentum product stack including D2, CTS and Documentum content server.
  • Strong functional expertise with Enterprise products in N-Tier architecture.
  • Proven success in a Technical Account Manager or Premium Support role
  • Seen as an advisor/expert in a technical/functional capacity
  • Experienced in installation, configuration and maintaining mainstream OS (Windows & Linux) and DB (MS SQL, Oracle)

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »