Loading...
 
Share this Job
Apply now »

 

 

Sr. Technical Support Specialist - Lab administrator

Req id:  22929

Bangalore, KA, IN

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Opportunity:

The Customer Support Lab Administrator will be responsible for daily administration, maintenance, provisioning customer support lab envionments and shared lab systems developed by the Lead Customer Support Lab Administrator/ Architect. The position will require assisting/collaborating with Technical Support Specialists to build out efficiencies, as well as support platform or infrastructur issues that may arrise 

This position offers you an opportunity to learn new and exciting technology. Critical thinking is something that you’ll use daily as each situation is often unique, requiring creative and long-lasting solutions. Our strong team-based environment ensures that if you get stuck or need help, you’ll always feel supported.

 

You are great at 

  • Fulfills approved user provisioning requests
  • Provide a point of escalation for lab related requests
  • Assists in non-product lab break/fix requests – On-Prem and Cloud environments
  • Maintain lab virtual infrastructure and collaborate with OTX IT on lab requests
  • Assist Lead Lab Admin / Architect in testing and deploying new lab features and infrastructure configurations
  • Review, provision and deploy requested systems in CS Support labs (Cloud) upon end-user request
  • Assist as needed with lab related Customer Support escalations
  • Develop/ Maintain/ Update Lab specific training for Technical Support Specialists
  • Monitoring and reporting on resource utilization

SKILLS & QUALIFICATIONS       

  • VMWare Virtualization Administration (ESX, vCenter, vCloud, Storage and Compute capacity)
  • Strong Microsoft Windows Servers Administration and troubleshooting
  • Strong Linux Systems Administration and troubleshooting skills (RHEL/CentOS/Suse)
  • Working knowledge of: Amazon Web Services (AWS), Google Cloud Platform (GCP) or Microsoft Azure

Optional (preferred)

  • Docker Kubernetes experience
  • Advanced Networking/Firewall Experience (Application Layer focused – preferred)
  • Microsoft Server experience (Active Directory, DNS, Exchange, SharePoint, Azure AD and Microsoft 365)
  • Development Operations experience with Ansible and Ansible Tower
  • Scripting experience with PowerShell, Bash, CMD and Python (preferred)
  • Data science experience (Primarily on hypervisor and cloud usage analytics analysis – preferred)
  • Database experience (Microsoft SQL and/or Oracle)

 

What it takes:

  • Bachelor of Science degree or the equivalent, or 4+ years of experience.
  • Practical experience in deployment, management, and troubleshooting of VMware vCloud Director or similar cloud computing products preferred.
  • Mid-level working knowledge of virtualization and cloud computing concepts and technologies
  • Practical experience with automation and monitoring tools such as PowerCLI, Ansible Tower, Zabbix and Powershell

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »