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Sr. Technical Support Specialist - OpenText Content server

Req id:  20560

Bangalore, KA, IN

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Opportunity:

 

The OpenText ECM Technical Specialist team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical support in a challenging and rewarding environment. The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the ECM (Enterprise Content Management) suite of products within customer environments.

 

You are great at:

 

The successful candidate will be working in a highly functioning team consisting of Technical Specialists that work effectively together to reach a common goal.

  • Identifying and resolving customers' issues in a timely manner via telephone support and written correspondence.
  • Managing customer relationships and clearly documenting all interactions within the CRM application.
  • Providing suggestions for alternate support options for customer issues that are not related to Open Text's products.
  • Testing of Open Text product issues within various environments for validation and solution purposes.
  • Reporting software bugs and customer suggestions to SME.

 

What it takes:

 

  • 3 to 5 years of hands-on experience working on OpenText Content Server
  • 2 to 3 years of experience working within a technical support environment
  • Experience with Windows
  • Experience in Application Servers
  • Experience MS SQL
  • Excellent phone and written communication skills required
  • Excellent problem-solving and organizational skills required
  • Willing to work in 24x5 shifts

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »