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Sr. Technical Support Specialist - VIM ( ABAP )

Req id:  22286

Bangalore, KA, IN



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



You are great at:


The successful candidate will be working in a highly functioning team consisting of Technical Specialists that work effectively together to reach a common goal.

  1. Identifying and resolving customers' issues in a timely manner via telephone support and written correspondence.
  2. Managing customer relationships and clearly documenting all interactions within the CRM application.
  3. Providing suggestions for alternate support options for customer issues that are not related to Open Text's products.
  4. Testing of Open Text product issues within various environments for validation and solution purposes.
  5. Authoring technical documents for inclusion in the Knowledge Center Knowledge Base.
  6. Collaborating with other departments and teams in troubleshooting issues.
  7. Reporting software bugs and customer suggestions to SME.


Technical Experience:


  1. 3+ years of hands-on experience working on OpenText VIM
  2. Strong skills in SAP workflow and ABAP Programming
  3. 3 to 5 years previous experience working within a technical support environment
  4. Experience with SAP R/3 and S4/HANA
  5. Strong skills in ALV Report Development
  6. Working Knowledge in SAP FI/MM modules (Technical) and business processes
  7. Strong experience with SAP Fiori and Web services
  8. Strong skills in dialog programming, building custom screens and transactions
  9. Excellent phone and written communication skills required
  10. Excellent problem-solving and organizational skills required
  11. Willing to work in 24x5 shifts



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »