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Lead HRSS Analyst

Req id:  29134

Bangalore, KA, IN



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



The Opportunity:
Supervisor is a key contributor within OpenText HRSS Delivery. This position will provide operational oversight into the HR transactional support function, providing insight into departmental performance, service delivery, and achievement to hiring goals. Supervisor will work closely with HR partners, Managers, and Business leaders to drive execution and provide a best-in-class HR experience. This role will also assist leadership in the daily management and distribution of work to maximize operational efficiency.


You are great at:

  • Develops and maintains oversight procedures to monitor transactional activity for all HRSS volume that goes through GHRSS. Tracks incoming volume and partners with the team (including Tier1 and Tier 2) and leadership to align appropriate resourcing. (30%)
  • Plays a leadership role in driving initiatives including elevation resolution and conducting customer feedback calls. (20%)
  • Actively identifies opportunities for educating team. Assists with the onboarding and training of new GHRSS team members. Maintains and updates training content in knowledge base tool. Mentors staff to maximize performance and potential. (20%)
  • Conducts weekly risk assessments to determine resource allocation and prioritization. Oversees departmental compliance to regulatory requirements. Conducts regular case audits and quality monitoring of frontline team to ensure adherence to customer service expectations. (10%)
  • Continually assesses existing programs and processes, and develops new initiatives to increase efficiency, quality and reduce waste. (10%)
  • Leads regular team huddles/meetings to discuss enhancements to departmental procedure and engages team members in solution development and decision making. (5%)
  • Supports and processes work and project assignments, as assigned. Provides support to lower-level representatives and new staff as needed. Performs other related duties and responsibilities as assigned to support initiatives which align with business goals and promote collaboration between GHRSS, Tiers 1 & Tier 2. (5%)


What it takes:

  • Minimum Qualification – Should be a Graduate in any discipline, preferably in Human Resources
  • 7-10 years’ experience in HRSS with at least 2 years in people leadership role
  • Should have managed complete employee life cycle covering hire to retire, benefits, query resolution etc.
  • Expertise in managing multi-regions HRSS that are globally consistent and at the same time had managed regional / country level nuances
  • Should have strong working knowledge in HR ERP systems, preferably Success Factors / SAP
  • Proficiency in stakeholder, team, vendor management etc.
  • Should be a team player and possess strong interpersonal and influential skills
  • Excellent written and oral communication skills
  • Ability to multi-task, dealing with conflicting priorities, worked in an diverse culture environment     



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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