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Technical Support Specialist -Exstream/Streamserve

Req id:  36236

Bangalore, KA, IN



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:

Want to work with 85% of the world’s top brands and more than 100,000 customers in 140 countries? With OpenText Customer Support you have the chance to help our customers use our world class software and making them wildly successful! No two days will be the same as you’ll face new challenges and opportunities when working in our fun & collaborative atmosphere.


For more than two decades, OpenText™ has produced innovative online solutions that change the way organizations conduct their business and the way people gather, store and use information. Our Enterprise Information Management (EIM) technology is leading the industry. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation.


You are great at:

  • Represent OpenText acting as first point of contact for all technical support inquiries

  • Incident management and collaboration with other teams while adhering to SLA’s and KPI’s

  • Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy

  • Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys

  • Collaborate with various stakeholders to act as a trusted customer advocate


What it takes:

  • 2 - 4 years of prior experience working on relevant technologies

  • Focused on scoping problems and strong troubleshooting ability

  • University/College degree within a related discipline

  • Willingness to work in shifts during weekdays and on-call during weekends


  • Hands-on experience working on OpenText Exstream Communications Server v16 [and/or OpenText StreamServe]

  • Proficient knowledge in Storyteller, Template Engine and Pageout process

  • Knowledge on configuration of Content & Archive server integration with Communications Server

  • OTDS installation, configuration and integration with Exstream

  • Ability to understand product integration with 3rd party applications in complex environments

  • Previous experience working within a technical support environment

  • OS - Win/Linux - OS fundamentals, Troubleshooting fundamentals, Logs

  • DB - MS SQL, Oracle -  Write basic queries

  • API basics



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »