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Technical Support Specialist

Req id:  6135

Bangalore, KA, IN

 

OPENTEXT - THE INFORMATION COMPANY

 

Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

 

 

The Opportunity:

TSEs are responsible to independently diagnose and resolve complex enterprise customer needs involving unique systems, environments and related operational issues. Support requests/tickets from Enterprise Customers / Partners / OT employees will be received via Customer Support Representatives (CSRs) through OT MySupport portal / Voice initiated technical calls / Email / Chat. TSEs work closely with cross functional teams (such as Engineering, Professional Services, Account Renewals & Product Management) to resolve any/all customer needs. Acts as a remote customer advocate and analyst, understanding Customer issues / queries and providing relevant information / resolution aimed at meeting and exceeding Customer expectations. Innovates / Identifies areas of improvement either in the process / tools-used / product, proactively taking it up with respective stake holders, to go up the value chain.

 

You are great at:

  • Operating System - Windows Server and Linux OS essentials
  • Programming - Java Basics
  • Web Server - Apache Tomcat working knowledge
  • Scripting - XML and JavaScript  basic
  • Database - Oracle, MS SQL and My SQL  basic knowledge  

 

What it takes:

  • Min 3years of experience into Liquidoffice/PowerDocs
  • Very important since our suites are pretty complex and documentation / training sometimes is lacking clarity / completeness. A successful Product  Specialist will be able to navigate his/her way around the product, the customer’s problem and the different technologies involved in order to narrow down a possible solution.
  •    Ability to convey a clear message with technical instructions, to acknowledge customer’s frustration or urgency, to state expectations in terms of action owner and timeframe
  •    Ability to work under pressure, with constant interruptions and changing priorities / urgency
  •    Understand customer’s needs, set clear expectations, keep commitments, be aware when things get too hot and act consequently
  •    Good team player, able to work in a team environment across different time zones / shifts

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »