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Accounts Receivable Specialist

Req id:  17339

Boston, MA, US



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


Together Carbonite—a leader in data protection and Webroot—a leader in data security—form the SMB and Consumer Division of OpenText.  The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We enable comprehensive data protection for companies, consumers, and our vast network of partners around the globe.


Our business requires top talent. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit. From engineering to sales and marketing, operations and customer support, our employees are empowered and encouraged to build their careers at OpenText. 

We pride ourselves on hiring standout candidates who shine in a workplace that encourages collaboration and teamwork. We are growing fast, and looking for talented candidates around the globe.  Are you ready to grow with us?


The Opportunity

This is a fantastic opportunity for a detail-oriented individual with excellent problem solving and communication skills to join a growing company in the technology space!

Reporting to the Manager, Accounts Receivable & Order Entry, the Accounts Receivable Specialist will be responsible for the day to day accounts receivable operations. This individual will play a critical role in overseeing the accuracy of the entire accounts receivable process, including all aspects of collections, resolving customer invoice issues and accuracy in accounts receivable aging. 


Your First Six Months:
•    Gain understanding of the day-to-day business operations.
•    Initiate collections on past due accounts to understand status of payments utilizing a professional and strategic approach.
•    Constantly monitor the accounts receivable aging for accuracy and completeness to optimize communication.
•    Process and post customer payments to open invoices while ensuring adherence to remit.
•    Communicate with clients regarding invoice disputes and questions in a concise, effective and professional manner.
•    Prepare and send customer statements.
•    Manage the customer contact listing to ensure accuracy so that invoices are processed with correct details, sent to the correct contact, and any Purchase Order requirements are met.
•    Participate in team meetings to discuss accurate aging report.

Six to Twelve Months and Beyond:
•    All the above, plus;
•    Gain comprehensive understanding of cross-functional team environment as it pertains to accounts receivable.
•    Create a productive approach to cash application and account management.
•    Identify high value projects and develop solutions within accounts receivable.
•    Maintain ongoing customer relationships with a professional customer service mindset.

You are Great At

•    A track record of good judgment and decision-making in positions with significant responsibility.
•    Highly autonomous and able to independently identify high value projects and drive them to completion.
•    Ability to identify business impacting issues and suggested solutions with an analytical mindset.
•    A team player with a proven track record of effective, interpersonal communication.

Success in this role is defined by attention to detail, collections results, and valuable insight into process improvement. As a member of a cross-functional team, there will always be opportunity for highly collaborative ideas and solutions to ensure seamless operation. Your individual contributions and efforts within the team will add value to Carbonite’s continued success with to effective, professional and friendly customer service.


What It Takes
•    A Bachelor's degree with at least one year of experience or equivalent work experience in accounts receivable.
•    Proven track record of professional internal and external communication. 
•    Ability to interact effectively with external clients is crucial.
•    Excellent customer service, organizational and prioritization skills with high attention to detail.
•    Excellent interpersonal and problem-solving skills.
•    Experience working with Excel, specifically utilizing VLOOKUP and pivot tables.
•    Experience with Microsoft Office Suite, NetSuite and Salesforce.com preferred.




OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Nearest Major Market: Boston

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