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Director, Customer Lifecycle Marketing

Req id:  12425

Virtual, US



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



Business Overview

Together Carbonite—a leader in data protection—and Webroot—a leader in data security—form the SMB (small-medium business) and Consumer business unit of OpenText.  The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We enable comprehensive data protection and security for companies, consumers, and our vast network of partners around the globe.


Our business requires top talent. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit. From engineering to sales and marketing, operations and customer support, our employees are empowered and encouraged to build their careers at OpenText.

We pride ourselves on hiring standout candidates who shine in a workplace that encourages collaboration and teamwork. We are growing fast and looking for talented candidates around the globe.  Are you ready to grow with us?


The Opportunity

We are looking for an experienced Director, Customer Lifecycle Marketing, to lead our internal team. Your mission is to drive the strategy and execution of global email campaigns, in product messaging, and ecommerce account management and cart experience. You will be accountable to hard quarterly metrics inclusive of consumer ecommerce sales, very small business ecommerce sales & trial starts, B:B MQLS, and B:B sales renewals.  You and your team’s variable compensation is tied to hitting these targets.


By optimizing the buyer’s journey for Carbonite and Webroot brands, you will increase conversion and decrease churn by improving the timing and cadence of lifecycle messaging, ensuring content is aligned to CTAs, and align online account management and cart experience to maximize dollars. You will lead the Marketing Automation team, responsible for executing globally with a focus on nurturing leads, converting trial users, and generating revenue through renewal/upsell/cross-sell activities. You will work with marketing, sales, and customer success teams to help grow sales and improve customer engagement.


What You Are Great At

  • Creating and guiding marketing automation strategy and team effectiveness
  • Leading a team who develops complex automated marketing campaigns with performance focus
  • Be a team leader and expert in our complex Marketo & Responsys instances and connected systems
  • Take on major strategic projects involving multiple systems and cross-team partnerships
  • Design and promote framework for protecting the customer, prospect, and partner experience
  • Drive A/B testing methodology in partnership with internal stakeholders to improve emails, landing pages and website/product experiences
  • Promote segmentation framework to improve the effectiveness and targeting of the campaigns
  • Analyze what’s working and what’s not - direct team to maximize effectiveness
  • Delivering on your numbers – sales quota, MQLS, and churn %


What You Bring to the Table

  • 10+ years of experience with email marketing systems (Marketo preferred)
  • Hands-on experience using CRM and database platforms (Salesforce preferred)
  • Experience with leading and managing teams
  • A bachelor’s degree in business or equivalent discipline
  • An analytic mindset and the skills needed to measure performance
  • Experience working with executive, business and technical audiences



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »