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Sr. Cloud Systems Engineer

Req id:  10921

Brook Park, OH, US Austin, TX, US Alpharetta, GA, US Gaithersburg, MD, US Tampa, FL, US



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



Position Summary:

The Sr Cloud Systems Engineer is primary source for Infrastructure support of all commercial environments – for any day to day operations issues, and for the upcoming projects/setups. On any given work day he/she may be responsible for all, or any subset of Systems, Hardware and Platforms, ensuring proper prioritization of activities and coordination/communication of these activities with management, next tier support organizations, including Engineering and their respective peers. He/she will provide continuous support, escalating any proactive events to prevent client impacting.



  • Build Virtual Machines & Physical Machines per Standard setups
  • Systems performance tuning and Administration
  • Migrations, Upgrades and Patching the Systems and their Firmware
  • Participate in Change management meetings, Readiness Reviews, Engineering/Comm Ops meetings, etc.  as required to fulfill team responsibilities.
  • Fulfillment of team responsibilities may require, from time to time, working outside of normally scheduled shift time in order to complete projects, maintenance and/or meet business commitments.
  • Working cross functionally with the NOC (Tier I), Engineering and Deployment teams is critically important for the success of the larger organization.
  • Fully support the Change Management, Release Management, Problem Management and Ops PMO activities/projects.
  • Respond to Incident calls, joining conference bridges and MOC’s.
  • Proactively drive and troubleshooting issues.
  • Assist Tier 1, troubleshoot and perform supportive actions as requested by subject matter experts/ Engineering.
  • Position needs to participate on scheduled Systems Maintenance activities during off hours/weekends, and On call rotation.



  • Operating Systems: Advanced administrations skills on Redhat Linux, Windows, and Systems Performance tuning
  • Experience Working on: VMware, Netbackup, Citrix, F5 load balancers, DNS, Networking, systems performance tuning
  • Expertise on powershell scripting, shell scripting, Perl Scripting and Python scripting.
  • Knowledge of Incident, Change & Problem Management/ticketing systems (HP SM)
  • Desirable additional experience working on Storage Systems, San Switches, ESX Clusters
  • Good analyzing & communication skills, self-motivated and passionate
  • Systems Admin experience on Private Cloud infra setup and GPC & AWS infrastructure setups.
  • Experience in developing and Deploying Ansible playbooks by integrating with Linux administration modules and GIT
  • Familiarity with Infrastructure as Code
  • Ability to troubleshoot issues in high pressure situations, resolving problems in a timely manner and keeping stake holders involved/updated
  • Familiarity with ActiveMQ or New Relic APM tools a plus.



B.S / B.E. in computer Science or equivalent.



3-5 years of experience in Systems Engineering and supporting Commercial environments



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Nearest Major Market: Cleveland

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