Sr. Quality Assurance Engineer - Telephony

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Digital Experience (DX) is the new marketing domain. 89% of companies plan to make Customer Experience their number one area of engagement by next year.  Upgrading customer experience capabilities helps companies to unlock new revenue streams and bolster existing ones, attract and retain customers, and reach new segments—all while driving higher conversion and engagement. OpenText’s rich portfolio of Web Content Management, Digital Asset Management, Customer Communication Management, and Workforce Optimization solutions offer exciting and compelling ways to address customer needs in this area.

Your Impact:

A Quality Assurance role at OpenText is not just a job; it is an opportunity to make a meaningful impact. You will play a pivotal role in ensuring the excellence of our Contact Center and Work Force Optimization solutions. Your work will directly contribute to improving communications centric applications which help customers improve their operations and meet regulatory requirements. You will tackle intriguing and vital challenges within a dynamic team environment, gaining exposure to AI and cloud technologies that you might not encounter elsewhere. We encourage you to cultivate an engineering mindset, continually innovating and creating new and exciting software solutions that make a difference.

What the role offers:

As a Sr Quality Assurance Engineer you will:

• Manage Telephony Systems: Configure, upgrade, and maintain PBX systems (Cisco, Avaya, Mitel, Alcatel) and telephony servers (Dialogic).
• Test Edge Scenarios: Create and execute test cases for edge scenarios to ensure telephony system reliability.
• Automate Testing: Develop and maintain automated scripts for regression and performance testing.
• Conduct Integration Testing: Test integration of telephony systems with other software and hardware components.
• Handle Defect Management: Identify, document, and resolve bugs using standard tools and methodologies.
• Perform Load Testing: Execute performance and load testing to verify system capacity for varying loads.

 What you need to succeed:

• In-depth experience with PBX systems (Cisco, Avaya, Mitel, Alcatel) and hands-on experience with telephony boards like Dialogic.
• Proven ability to create and execute complex test cases, especially in edge scenarios within telephony environments.
• Proficiency with automation tools such as Selenium or JMeter, and experience with defect tracking tools like JIRA or Bugzilla.
• Strong understanding of telephony protocols (SIP, VoIP, H.323, ISDN) and experience in network testing/troubleshooting with tools like Wireshark.
• Excellent problem-solving and analytical skills, particularly in telephony-related issues, with strong communication skills for documentation and collaboration.
• 3-5 years experience performing QA work in a telephony centric capacity , or related field, with relevant certifications (e.g., ISTQB) preferred.

One last thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.