In-bound Sales Representative

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity

At Webroot, we do more than secure our customers' computers, mobile devices, networks, and online lives. We also nurture our employees' most critical assets: their talents, experience, and career aspirations. With the energy of a start-up and the strength and stability of a market leader in cybersecurity, we foster an innovative culture that makes a statement.

The Customer Sales Representative role is responsible for taking inbound calls from customers and will be involved on special projects that are instrumental to the success of the company. This is a sales/customer service position.

You Are Great At:

• Take inbound customer calls and email inquiries concerning renewals, upgrades, and new cybersecurity products
• Take large volume inbound calls to drive up-sell and cross-sell opportunities
• Secure bookings by providing detailed customer experience and engagement

information to the product and marketing teams to optimize product offerings, messaging, sales tools, and go to market campaigns for both consumer and enterprise prospects and customers

• Ownership and management of all calls taken/placed, including responsibility for the needs assessment and final call close
• Outperform all metrics and assigned quotas to increase commission bonuses
• Take part in ad hoc special projects for customer acquisition and retention

What It Takes:

• 1-3 years of sales/customer service experience in a telephone sales environment
• Excellent sales and cross-sell skills addressing the needs of both the external

and internal customer with strong communication and process skills

• A competitive attitude, and the ability to work with diverse personalities required
• Proficient with standard corporate productivity tools (email, voicemail, MS

Office)

We believe in rewarding our employees’ contributions and excellence and offer highly competitive salaries and a robust benefits package, which you can view here. Webroot is a company in which you can invest yourself fully, knowing you are helping protect the connected world in an environment that values your talents and encourages and enables you to grow—both professionally and personally. Secure your future and your career, visit http://www.webroot.com.

Compensation and benefit information is available for Colorado or New York residents by emailing hr@opentext.com, quoting “Job 1D XXXXX, Compensation”.

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com.