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Director, Revenue and Partner Operations

Req id:  14860

Broomfield, CO, US Boston, MA, US Salt Lake City, UT, US



Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.





The Opportunity


The Director, Revenue and Partner Operations is responsible for coordinating and driving the development and implementation of strategic initiatives that achieve tangible organization results for the overall SMB/C function. The role is a key leader in organizational change management, business requirements for systems integration initiatives in the next 12 months, innovative problem solving and empowering high performing teams by supporting the development of project excellence.


The role collaborates and receives direction from the senior leaders in the the SMB/C business unit. The successful candidate will also be required to work with other functional project management offices and other corporate leaders including Sales, Finance, Engineering, Product Management, legal, IT, and Cloud Service Delivery.


You are great at:


Partner operations and partner enablement including the design, integration, and management of the partner portal, program, and tools
Communications platforms for over 17,000 partners of SMB/C (MSPs, VARs, RMMs, Distributors)
Internal and external enablement and education for SMB/C Sales Force on all product lines
Responsible for overseeing ongoing needs assessment, curriculum design and maintenance, implementation, execution, and measurement 
Collaborate with the sales leaders and the other functions of the enablement eco-system to support our sales onboarding and coaching initiatives 
Drive the operational enablement of our sales teams by providing them with the courses and supporting tools to effectively manage their opportunities (SFDC, deal process, A&A, …) 
Allow frontline sales teams to sell more efficiently and effectively by reducing friction in the sales process and providing timely support on deal execution
Drive strategic alignment across SMBC through clarity in systems requirements and priority, executive action ownership, rules of engagement, and integration requirements
Arm our sales and channel to be best in class Cyber Resilience sellers and advocates through an efficient program and process, excellent training, and timely enablement
Motivate, lead, and recruit (when needed) a team of empowered managers who are great at what they do, whether it be sales operations, channel programs, sales enablement, training, or systems requirements.

What it takes: 


Quality and effective leadership with a global mind-set 
A wealth of experience gained through formal education, courses, or work experience 
Strong training and development background with a holistic and global perspective  
Skill in aligning strategic and operational needs with training requirements, programs, and results 
Excellent communication, interpersonal, presentation and facilitation skills 
Ability to work independently
Ability to foster positive and trusting relationships with key leaders and resources across functions
An attitude of transparent and data-driven decision making
Intellectual curiosity, creativity, critical thinking, and innovative problem solving 

What you will bring:


7-10+ years of experience in sales or partner operations in a channel focused organization preferably in a SaaS industry 
3-5+ years of experience in learning strategy, delivery, and systems; needs assessment, design, development, delivery, and evaluation for synchronous and asynchronous learning 
3-5+ years of working in Adult Learning  
At least 4 years of leadership experience 



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act



Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Nearest Major Market: Denver

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