Inbound Sales Representative -Consumer

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity

At Webroot, we do more than secure our customers' computers, mobile devices, networks, and online lives. We also nurture our employees' most critical assets: their talents, experience, and career aspirations. With the energy of a start-up and the strength and stability of a market leader in cybersecurity, we foster an innovative culture that makes a statement.

The Customer Sales Representative role is responsible for taking inbound calls from customers and will be involved in special projects that are instrumental to the success of the company. This is a sales/customer service position.

You Are Great At:

• Take inbound customer calls and email inquiries concerning renewals, upgrades, and new cybersecurity products
• Take large volume inbound calls to drive up-sell and cross-sell opportunities
• Secure bookings by providing detailed customer experience and engagement information to the product and marketing teams to optimize product offerings, messaging, sales tools, and go-to-market campaigns for both consumer and enterprise prospects and customers
• Ownership and management of all calls taken/placed, including responsibility for the needs assessment and final call close
• Outperform all metrics and assigned quotas to increase commission bonuses
• Take part in ad hoc special projects for customer acquisition and retention

What It Takes:

• 1-3 years of sales/customer service experience in a telephone sales environment
• Excellent sales and cross-sell skills addressing the needs of both external and internal customers with strong communication and process skills
• A competitive attitude, and the ability to work with diverse personalities required
• Proficient with standard corporate productivity tools (email, voicemail, MS Office)

This job is expected to pay in the range of $47,000 to $90,000 USD in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.