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Knowledge Analyst

Req id:  21281

Broomfield, CO, US Denver, CO, US



Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.





We are actively seeking a Threat Research Analyst to support our global Threat Research team. This role is based in Broomfield, Colorado. The successful candidate should be detailed orientated, self-directed, highly self-motivated, have an analytical/problem solving mindset, have a willingness to learn and upskill and be able to balance team approach with personal initiative. A keen interest in internet security and malware trends is recommended. A limited amount of travel and weekend work may be required from time to time within this role.



  • Utilize in-house databases, tools, and technologies to assist in identifying new malware trends and patterns from meta-data, behaviours, and statistics.
  • Analyse data points to develop traces for future classification of legitimate and malicious software / applications / scripts.
  • Download malware samples within a sandboxed environment and analyse the behaviours of certain malware types in order to retrieve relevant IOCs.
  • Retrieve malware IOCs from community related sources and work with the relative Webroot threat teams to ensure those IOCs are implemented for detection in Webroot systems.
  • Review logs from network and host-based devices in order to identify potential malicious activity.
  • Partake in product testing and feedback activities in order to enhance the Webroot security product suite.
  • Collaborate with multiple internal teams and assist in IT troubleshooting and escalations.



  • Previous experience and an active interest in Information Technology (preferably analytical/problem solving, IT Security or anti-malware).
  • Innovative mindset while identifying methods to improve efficiency and working practice.
  • Initiative to be an actively engaged part of a dynamic global team.
  • Strong analytical skills with the ability to identify new trends based on incoming data streams.
  • Candidate should possess strong communication and social skills.
  • Experience in understanding the different types of malware and their delivery methods and characteristics. Must be able to handle malware in a safe and secure manor.
  • Experience with PowerShell scripting (JavaScript/Visual Basic would also be a strong advantage). 
  • Windows-specific knowledge is a must.
  • Understanding of Windows file / folder structures for all current Windows Operating Systems and file access methods.
  • Good understanding of the Windows Registry and Windows services as well as common Windows file extensions.
  • General knowledge of Windows Security features, Windows Firewall, user privileges, etc.
  • Good understanding of the Windows reporting structure such as the logs and logging mechanisms contained in Event Viewer.
  • Understanding of network communication protocols as well common ports.
  • Keen interest of the security industry is a must.
  • Successful candidates must hold at least the CompTIA Security+ or CySA+ certifications or equivalent certifications. Relevant experience to a similar level of these certifications will also be considered.


Desired Skills:

  • Experience in security related forums / discussions and industry events for malware, security, digital crimes etc.
  • Anti-Virus / Malware Industry / History.
  • Scripting and automation knowledge.
  • Traditional malware research knowledge.
  • Extensive knowledge of both Windows and Linux environments.
  • Experience working in a SOC environment with a focus on using EDR/MDR technology.
  • Experience working with SIEM technology.
  • Experience with both Blue and Red Team tools.


While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com.


Additionally, OpenText, as a proud US Federal Government contractor, is subject to Executive Order 14042 requiring all US employees (in office or virtual) be fully vaccinated by January 4, 2022. New employees joining OpenText will be required to provide proof of vaccination prior to joining or be approved for a medical or religious exemptions. If you believe you qualify for an exemption you can request the exemption form at accommodationrequests@opentext.com


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Nearest Major Market: Denver

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