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HRSS Specialist - Response Centre

Req id:  38011

Bucharest, RO

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

Our Story

 

OpenText leverages the power of information to enhance businesses and individuals. Through the OpenText Information Management Cloud, we empower all sizes of digital businesses to become smarter, more connected, secure, and responsible. The OpenText software and services unlock the value of data and content, boosting customers' productivity, growth, and competitive edge.

 

With a global team of over 24,000 employees, OpenText partners with 98 of the top 100 clients in 180 countries, addressing intricate business challenges. As we step into a future driven by AI and Cloud transformations, OpenText leads in assisting customers to thrive in this dynamic new era.

 

Your Impact

 

As an integral part of our HR Shared Services Response Centre (HRSS), you will play a key role in ensuring a seamless and positive experience for our employees across the EMEA region. Your primary focus will be on responding to queries related to core HR subject-matter, including onboarding/offboarding, compensation & benefits, timekeeping, and employee changes. By leveraging your expertise, you will act as the first point of contact resolution, managing tickets, directing inquiries to the appropriate teams, and escalating cases as needed. Your commitment to service excellence will contribute to cultivating a culture of exceptional customer service within our organization.

 

What You Need to Succeed

 

- Proactive Problem-Solving: Identify and evaluate problems, demonstrating root cause analysis skills.

- Customer Service Excellence: Exceptional customer service skills, focusing on positive resolution.

- Collaborative Mindset: Work effectively with HRSS and COEs, providing support to peers.

- Technical Proficiency: SAP/SuccessFactors knowledge, full competency in Microsoft Office.

- Relevant Experience: Experience in HR operations or shared service model within EMEA, coupled with vocational training.

 

What the Role Offers

 

- First Contact Resolution: Manage tickets and direct inquiries for a positive employee experience.

- Operational Excellence: Administer quality checks, audits, and contribute to continuous improvement.

- Collaboration: Work closely with HRSS and COEs, providing triage support for efficient query resolution.

- Continuous Learning: Foster an environment of continuous improvement, staying informed about policy changes.

- Documentation Leadership: Oversee creation and maintenance of Knowledgebase for a high-quality customer experience.

 

One Last Thing

 

Join our team if you are a self-starter who thrives in a high-growth, fast-paced environment. Your commitment to excellence and dedication to optimizing processes will contribute to the success of our HR Shared Services Response Centre. Be a key player in delivering outstanding service and support to our employees across the EMEA region.

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.


OPENTEXT - THE INFORMATION COMPANY 
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

CREATE THE FUTURE 
We create economic growth that is inclusive and sustainable. 

BE DESERVING OF TRUST 
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

WE, NOT I 
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

RAISE THE BAR 
We set high standards and exceptions, to learn, to be better. 

OWN THE OUTCOME 
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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