Local IT Support

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact

This is a great opportunity as a Local IT Support (Service Desk Analyst) to provide hands-on technical support, ensuring smooth operations and addressing challenges with efficiency and expertise. You will deliver exceptional, consistent customer service across the organization, leaving a lasting impact on both employees and executives. In this role, you'll be part of a premium service team catering to high-profile events and executive support.

What the Role Offers

• Deploy and recover desktops, laptops, and order IT equipment and peripherals to ensure smooth operational functionality.
• Manage problems and issues from start to finish, ensuring efficient resolution and continuity of service.
• Prepare and catalog equipment for shipping and receiving, maintaining accurate records of on-hand equipment to avoid shortages.
• Support project tasks and service tickets, ensuring timely completion and resource allocation for successful outcomes.
• Deliver clear, concise support documentation and identify areas for improvement, recommending solutions to enhance productivity.
• Provide VIP-level customer support for executives, ensuring their IT needs are addressed quickly and efficiently.
• Process user account creation, modifications, and terminations across various systems, maintaining secure and accurate user management.

What You Need to Succeed

• Strong customer service orientation with excellent interpersonal skills.
• Proficient English communication, both written and verbal, to effectively interact across teams.
• Advanced independent problem-solving and decision-making abilities in technical environments.
• Ability to work independently and collaborate effectively within a global team setting.
• Proficiency with both macOS and all Windows operating systems, including hardware.
• Expertise in troubleshooting a wide range of technical issues involving computers, networks, smartphones, AV systems, and enterprise applications.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Quick troubleshooting abilities, capable of handling real-time challenges efficiently.

One Last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

If you’re passionate about making a difference through superior tech service and thrive in high-stakes environments, this opportunity is made for you!

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.