Renewals Account Representative

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity 

Renewals Account Representatives in OpenText, are part of a global team of skilled and enthusiastic professionals who understand our customer's needs and drive maintenance renewal sales within a designated territory. 

Your Impact 

In this role, your primary responsibility will be to ensure that all existing customers keep their installed base licenses current on support while minimizing reduction or cancellation of maintenance contracts. You will have the opportunity to identify upsell and cross-sell opportunities, including multi-year renewals, premium support offerings, and lead passes to Sales colleagues for new business. This role offers a mix of remote selling over the phone and occasional travel for face-to-face customer meetings.

The role has a mid-shift, working schedule 13:00-22:00 RO time.

What the role offers

As part of this role, you may be tasked with a variety of responsibilities, including:

• Navigating organizations and reaching decision-makers: finding ways to connect with key stakeholders within customer organizations through phone/email prospecting, leveraging existing contacts, and collaborating with supporting teams.

• Representing the face of the company to the customer, establishing and nurturing relationships with IT and Business Users at all levels of the organization.

• Developing strategic visions for each account, aligning solutions with the clients' current and future needs. By participating in cross-portfolio Account Plans, and leveraging customer insights, you maximize sales opportunities and revenue potential.

• Proactively creating and progress opportunities throughout the sales cycle.

• Ensuring customer satisfaction: you will take ownership of the end-to-end success of solutions, resulting in positive business outcomes.

What you need to succeed 

• Strong communication skills in English (written and spoken).

• Proficiency in Microsoft Office applications such as Word, Excel, PowerPoint. 

• Seek win-win resolutions in all interactions - you will actively explore new approaches, build networks and relationships, and represent OpenText for broader reach and corporate gain.

• Collaboration and networking skills.

• Strategic vision and entreupreneurial leadership skills.

• Resilience and the ability to adapt to change.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.