Revenue Operations Analyst

Hiring Manager:

Talent Acquisition Advisor: Chiara Carla

Job Code Level: RGP2 

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Your Impact

Join our Revenue Operations Team and play a crucial role in managing operational processes and systems that support our customers, partners, routes-to-market, and business groups. This is an exciting opportunity to enhance sales support by investigating and resolving issues, processing reversal and rebook quotes, and managing complex cases. Your contributions will be essential in streamlining operations and ensuring the success of our sales initiatives.

What the Role Offers

• Gain advanced job skills and a deep understanding of configuration, quotation, forecasting, and rebooking processes.
• Develop strong knowledge of the company's policies, procedures, and product portfolio.
• Build cross-functional expertise in the end-to-end selling cycle.
• Troubleshoot and resolve issues related to system or process inefficiencies.
• Handle medium to complex configurations and quotations, ensuring accuracy and component availability.
• Collaborate with sales teams to maintain system data hygiene through reviewing and correcting data.
• Anticipate and address questions and issues while proposing long-term solutions and providing technical consultancy.
• Collaborate with other functions to enhance speed and accuracy, participating in testing and training for system support.

What You Need to Succeed

• Minimum of 5 years of experience in a sales support or revenue operations role.
• Proficient in customer relationship management software, Salesforce, and Microsoft Office applications.
• Fluent in English, with excellent communication skills, including effective questioning and listening abilities.
• Strong ability to identify, analyze, and solve system and process issues.
• Exceptional analytical skills and attention to detail.
• Accurate data entry skills for updating system records.
• Strong organizational skills to manage various tasks and priorities effectively.

One Last Thing
If you’re ready to make a significant impact in a dynamic environment and support our sales efforts, we want to hear from you! Join us in our mission to enhance operational efficiency and drive success for our customers and partners. Your expertise will help shape the future of our Revenue Operations Team!

Micro Focus’ (now OpenText) efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.