Senior Revenue Operations Analyst

Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.

The Opportunity 

As a member of the Customer Success Operations team, the Reporting Analyst provides analysis, reports, and insights to the Premium and Customer Success management teams.

The successful candidate will be highly analytical, detail-oriented, have a high degree of autonomy, and broad understanding of the software support renewal business. The individual will foster strong working relationships with various internal stakeholders, strive on process improvements, and can manage inputs from multiple sources.

What the role offers:

• Review and analyze customer success & support renewal data to provide insights to the Premium Support and Customer Success leadership team. 

• Generate reports for the Premium Support and Customer Success team in a timely manner, as needed by the organization. (daily/weekly/monthly/quarterly/ad-hoc, etc.)

• Drive automation & development of existing & new reporting. Identify areas where processes need to be streamlined and/or automated. Participate in process improvement initiatives. Demonstrate leadership around Premium Support and Customer Success data processes and operations.

• Creation, analysis, and delivery of key performance indicators to the Premium Support, Customer Success management team and senior management team, to assist with driving improved results.

• Creation, analysis, and delivery of QBR (Quarterly Business Review) results / slide decks to the Premium Support and Customer Success management team.

• Leverage transactional and other data to identify underlying trends within the business and provide guidance to business leaders.

• Ensure that the data in the systems utilized by the Customer Success team is accurate. Proactively resolve any discrepancies to ensure reporting is timely and accurate.

• Analyze and provide recommendations for improvements related to Premium Support and Customer Success systems and processes and assist with the implementation of systems and projects as required.

What you need to succeed:

• Bachelor’s degree in business, economics, mathematics, or equivalent experience.

• Understanding of software support renewal business.

• Previous experience on similar operational roles.

• Ability to present complex business analysis in a clear and concise manner and recommend solutions for possible improvements.

• Ability to solve problems and navigate complexity in a constantly evolving and ambiguous environment.

• Strong communication skills in English (written and spoken).

• Strong knowledge of MS Office (Excel, Outlook, PowerPoint), PowerBI.

Micro Focus’ (now OpenText) efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.