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Revenue Operations Manager

Req id:  29937

Burlington, MA, US Virtual, US Dallas, TX, US

Zix | AppRiver is now an OpenText company!  As a trusted leader in productivity, email security and compliance solutions for businesses of all sizes, we continue to help guide our customers through challenging cyber risks to ultimately find even greater opportunities. While we're passionate about helping our customers succeed in the business world, we're also looking to expand our growing workforce in order to better help our customers scale.




The Opportunity:   

Zix | AppRiver is looking for a Revenue Operations Manager to join our team. In this role you will be responsible for Zix | AppRiver Sales Operations including management of pricing processes, sales compensation administration, and management reporting. Provides training and maintains documentation on Sales Operations procedures. You will also work with Sales, Marketing and Finance to maintain a high level of quality and integrity in sales data and SaaS metrics. 


You Are Great At:

  • Manage the daily activities of the Sales Operation staff to ensure the team’s objectives are met in a timely manner with efficient use of resources.
  • Prepare and supervise preparation of regular and ad hoc reports related to Sales performance.
  • Maintain and supervise maintenance of sales data in and Microsoft Excel to ensure accuracy in processing and management reporting.
  • Ensure the accuracy of company SaaS metrics that are assigned to Sales Operations.
  • Communicates effectively with sales and support personal to resolve issues and to aid sales productivity.
  • Provide training to new employees on Zix sales procedures and systems.
  • Coordinate with Human Resources to ensure new Sales and Sales Support personnel are on-boarded in an effective manner.
  • Manage distribution of price lists.
  • Manage processing of transaction price approvals including generation of required documentation.
  • In conjunction with Finance and Burlington Sales Operations, administer the Zix Sales Compensation programs including Sales Compensation Plans, Sales Programs, SPIF’s and President’s Club achievements.
  • Ensure all Sales Operations procedures are documented and that documentation is maintained to incorporate all changes over time.
  • Create and modify non-standard sales agreements and proposals using the Sales Order Form.
  • Assist the Enterprise Sales Team in submitting orders, managing pricing approvals and maintaining accurate records in
  • Work closely with the team to ensure system enhancements meet the needs of the Enterprise Sales Team.
  • Proactively suggest changes to improve Zix sales systems and procedures.
  • Ensure the quality of calculations and payment data for sales compensation.
  • Other tasks as assigned to increase revenue and company efficiency.



What It Takes:

  • B.A. or B.S degree required
  • 5 - 8 years of sales or revenue operations and management experience required
  • Excellent skills in Microsoft Excel and proficiency in Microsoft Word and PowerPoint
  • 1+ years of experience very desirable
  • Experience in data collection, data analysis and management reporting required
  • Supervisory experience required



This job is expected to pay in the range of $93,000 to $138,000 base salary as well as an annual company-base performance bonus in addition to a comprehensive and competitive group benefit and healthcare plan.  Individual compensation will be determined based on skills and experience comparable to the job requirements.



While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Nearest Major Market: Boston

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