Associate Consultant - ITSM

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development

We are looking for ITSM specialists to join our growing team of consultants engaged across a variety of Federal Government implementation Projects in Canberra. OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world.  

We offer market leading salaries, award winning flexible working conditions and best in class support and benefits. In this role you will be tasked with providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ needs across our portfolio of Federal Government Clients.

You are required to have a solid understanding of our customers businesses and to act (sometimes onsite) as a trusted advisor to help create and maintain effective customer relationships in order to ensure ongoing customer satisfaction. 

We are looking for experienced technical delivery consultants with extensive experience managing Enterprise ITSM tools deployed across Windows and Linux Environments with a strong experience of ITIL process, knowledge of containerisation technologies (Kubernetes certification an advantage), an understanding of secure communication and experience with application programming languages such as Java Script, Python, PowerShell and SQL Java.

If you would like to learn more please select apply and one of our friendly Talent Team will contact you directly to discuss the opportunity.

You will possess a minimum of NV1 level AGSVA clearance and For more information about OpenText (NASDAQ/TSX: OTEX), visit www.opentext.com

You are Great at:

• Responsible for the delivery of assigned tasks within the delivery cycle of the project.
• Understands a broad spectrum of the company’s technology to deliver part of a detailed technical design, which meets customer requirements.
• Tasks may include installing new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities; applications programming for assigned modules within a larger program; assisting in the preparation of technical presentations and demonstrations; and participating in customer meetings.
• Works with minimal direction from the technical lead and with customer-nominated representatives to accomplish assigned tasks.
• Contributes to design for specific deliverables and assists in the development of technical solutions.
• Participates as part of a team and maintains good relationships with team members and customers.
• Uses knowledge tools and re-uses information for the benefit of projects, and of professional development.
• Uses and contributes to technical forums within the company environment,  local professional communities, and technical user groups.

What it takes:

• 3+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (5+ years in total).
• Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable.
• Able to contribute to the design for deliverables.
• Has the ability to perform/drive resolution of problems on individual products.
• Able to communicate broad and specific concepts with team and to peers.
• Able to produce documentation to use by team and customer.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.