Lead Consultant - ITSM

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development

We are looking for a Lead ITSM Consultant to join our growing team of consultants engaged across a variety of Federal Government implementation Projects in Canberra. OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world.  

We offer market leading salaries, award winning flexible working conditions and best in class support and benefits. In this role you will be tasked with providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ needs across our portfolio of Federal Government Clients.

You are required to have a solid understanding of our customers businesses and to act (sometimes onsite) as a trusted advisor to help create and maintain effective customer relationships in order to ensure ongoing customer satisfaction. 

We are looking for experienced technical delivery consultants with extensive experience managing Enterprise ITSM tools deployed across Windows and Linux Environments with a strong experience of ITIL process, knowledge of containerisation technologies (Kubernetes certification an advantage), an understanding of secure communication and experience with application programming languages such as Java Script, Python, PowerShell and SQL Java.

If you would like to learn more please select apply and one of our friendly Talent Team will contact you directly to discuss the opportunity.

You will possess a minimum of NV1 level AGSVA clearance and For more information about OpenText (NASDAQ/TSX: OTEX), visit www.opentext.com

You are Great at:

• Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager.
• Often responsible for providing a detailed technical design for enterprise solutions.
• Is often the Principal Consultant who analyzes and develops enterprise technology solutions.
• Regularly leads in the technical assessment and delivery of specific technical solutions to the customer. Provides a team structure conducive to high performance, and manages the team lifecycle stages.
• Coordinates implementation of new installations, designs, and migrations for technology solutions in one of the following work domains: networks, applications or platforms.
• Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.
• Collects and determines data from appropriate sources to assist in determining customer needs and requirements.
• Develops customer technology solutions using various industry products and technologie and engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation.
• Owns and manages knowledge sharing within a community (e.g. team, practice, or project) and ensures team members support knowledge sharing and re-use requirements of project.

What it takes:

• 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).
• Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
• Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise.
• Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
• Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions. A recognized expert in one or more technologies within own technical community and also at regional level. Holds a vendor or industry certification in at least one discipline area.
• Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause. In addition to troubleshooting skills and consulting skills, has ability to summarise prognosis and impact at practice lead level. Ability to adapt a consulting style appropriate to the situation and can identify upsell opportunities.
• Ability to present within own area of expertise as part of a customer sales presentation,putting forward domain-specific information within the context of the company sales campaign. Has demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates.
• Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts. Demonstrates application of technical expertise in successful engagements involving multiple disciplines.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.