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Sr. Account Executive - ITOM (Canberra Based)

Req id:  35305

Canberra, ACT, AU



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 





The IT Operations Management Sales Specialist will be responsible for creating, qualifying, developing and selling ITOM solutions. A consultative sales approach, you will lead with business value and engage both new and existing clients.  Supported by a broad team of pre-sales solution consultants, you will manage a defined territory across ACT. Your territory will span all major federal government departments.  Your software portfolio includes a combination of SaaS and on-premises solutions.


About our IT Operations Management business 


Service Management - Provide intuitive, no-wait self-service through a single interface for business and IT users using automation and virtual agents – powered by machine learning. With our single solution for ESM, ITSM, ITAM and cloud management, users quickly get what they want without burdening IT support staff.


Service Assurance - Shift to Full-Stack AIOps-based operations for automated discovery, monitoring, and remediation. Gain a clearer view of service health using patented algorithms and the OPTIC Data Lake to spot anomalies faster and transform volumes of data into actionable insights for faster problem resolution.


Service Governance - Take a proactive, consistent approach to patch compliance, backups, and budget control across heterogeneous servers, databases, middleware, networks, and cloud services. Improve your ability to protect key services while IT transparently guides cloud spending across the organization.


Service Fulfilment - Design and deploy on-demand, best-fit resources from traditional IT. From cloud-native, to hybrid; keeping your cloud strategy vendor-independent. DevOps and business teams can cut fulfilment cycle times, while satisfying a wide range of resource requests through adaptive design blueprints.




  • Results driven - Operates with personal ownership and looks for ways and means to improve performance all the time. Acts with urgency and a sense of accountability.
  • Energy & work ethic - Intellectually curious and able to bring an energy and spirit of innovation to the role. Builds trust with others by acting authentically and with integrity.
  • Domain expertise - Applies a thorough understanding of business practice, industry trends, and the competitive landscape to carry out a repeatable sales process. Seen by clients as a trusted advisor.
  • Pipeline Qualification (Pipeline Creation, Progression & Closure) - Uses expertise to seek out new opportunities and expand existing client footprints.  Takes ownership of pipeline creation to ensure sufficient coverage of the target.  Continuous qualification whilst progressing the opportunity to close.
  • Value based selling – Identifies key drivers of value for the customer and develop unique value propositions by articulating a vision that resonates with the customer.  Selling outcomes not products.
  • Planning for Success – Demonstrates a structured, methodical approach to building and executing annual sales plans.  Balances strategic and tactical pursuits to optimize coverage and develop a predictable revenue stream.
  • Orchestrating teams / working with partners - Builds and develops cross company pursuit teams to engage prospects in strategic sales. Collaborates with select partners to develop territories and expand sales coverage.
  • Good sales hygiene - provides accurate revenue forecasting, ensuring the CRM system is always up to date.




  • At least 5 years of proven software sales experience, with a demonstrable track record of over-achievement and new business wins.
  • Directly related previous work experience a definite plus.  IT Service Management; Enterprise Service Management; AIOps; Network Automation; Network Operations.
  • University or Bachelors degree; Advanced University or MBA preferred or equivalent work experience.
  • Experienced in following a sales methodology, in territory management, account development and opportunity management.
  • Successful partner engagement experience.  Works effectively with our partners to drive additional revenue.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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