Billing Coordinator - Order Management/ Quote to Cash/ Order to cash

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:

Reporting to the Billing Operations Manager, the Billing Representative is an integral role in ensuring Billing delivery excellence in the Order to Cash function. They bring their subject matter expertise in Billing, great customer service, teamwork, and business partner skills to effectively support their peers, leaders, Sales, and other key stakeholders in delivering Billing efficacy. They also bring their professional approach and strong process capabilities to support our process automation goals. Integrations are a way of life at OpenText, so they lead change in their everyday approach with their peers and other key stakeholders in delivering on the Billing mandate.

You are great at:

• Accountable to ensure they meet /exceed billing targets, which requires accurate interpretation of complex legal agreements and purchase orders.

• Ownership of the end-to-end billing process right through to delivery of invoice/bill

• Complete Peer audit reviews on work from contract through invoice; you successfully complete proper training of team members.

• Working and communicating directly with Internal and External customers to support OpenText’s cash collections mandate.

• Communicating directly with external customers to understand their Billing/Invoicing requirements.

• Partner with Sales and Collections to resolve billing and collections issues.

• Partner with Global Billing peers to drive end-to-end processes and practice improvement to deliver on process automation goals.

• Responsible for effectively managing external customer/stakeholder inquiries on billing processes, internal controls, and policies.

• Responsible to follow all internal controls and policies related to invoicing to protect OpenText’s brand.

• As an SME, work with project teams to deliver on acquisition integrations.

• Identify and support continuous improvement initiatives to deliver on process automation goals.

• Assist in audits where required.

• As an SME, support work to ensure month-end, quarter-end targets are achieved.

• Deliver on other priorities as assigned to execute the Billing mandate.

What it takes:

• Minimum 1- 8 years’ experience in software billing function; global billing experience in the software services or high-tech industry preferred.

• Ability to communicate effectively with internal and external customers, both written and verbal

• Strong working knowledge of billing systems and Microsoft products. Knowledge in SAP, SalesForce would be an advantage.

• Strong customer service and business partner skills and experience.

• Strong working knowledge of accounting principles and US GAAP Revenue Recognition.

• Demonstrated ability to present information logically and concisely to stakeholders at all organizational levels, both verbally and in writing, multi-lingual skills an asset.

• Excellent attention to detail and analytical ability.

• Self-starter as well as great teamwork abilities.

• Demonstrated ability to train, utilizing change management methodologies to ensure their peers and stakeholders successfully use new processes.

• Ability to work under pressure, meet tight deadlines and work on and prioritize various deliverables.

• Demonstrated ability to drive a culture of learning amongst their peers and other stakeholder groups on best billing practices.

• Very strong organizational skills.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.