Senior Site Reliability Engineer

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your impact

The role of Cloud Application Engineer/Site Reliability Engineer is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automate repetitive work as part of a cloud dev ops organization. 

This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to deliver a reliable customer experience.

What the role offers

• Collaborates with Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing on areas of logging, monitoring, and metrics for operational readiness
• Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through the development of proactive monitoring and alerting
• Provide attention to incidents according to Service Level Agreements
• Provide continuous feedback to development teams on system stability, defect analysis, and system enhancements
• Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time
• Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations
• Plan for validation and verification of changes deployed by infrastructure teams, and development teams
• Participate in day-to-day real-time technical support and troubleshooting on issues reported by user/customer base
• Establish and maintain a good relationship with team members, Product Development, Product management, Customer Service, Client management, and other cross-functional teams
• Participate in training and information-sharing activities
• Act as backup for other team members when necessary
• Requires rotating shift work as needed
• On-call rotation is required, as 7x24x365 support is required

What you need to succeed

• Deep understanding of Linux systems
• Hands-on experience with cloud infrastructure; Google, AWS or Azure a plus
• Experience with PaaS technologies such as Cloud Foundry, Kubernetes, and Bosh
• Experience with Continuous Delivery tools like Ansible, Rundeck, or Argo CD to set up automated pipelines as needed
• Experience in supporting middle-ware technologies such as Apache, Tomcat, Spring
• Experience with at least one scripting language such as shell, Perl, python, javascript, etc
• Experience with installing and configuring Apache and Tomcat
• Deep expertise in Monitoring distributed systems application architectures and the ability to correlate environment conditions and metrics to application events
• Experience with APM tools such as Newrelic, Dynatrace, or AppDyanmics
• Experience with monitoring tools such as Zabbix or check_mk
• A strong understanding of ITIL principles and certification is a plus
• Proven problem-solving and analytical ability
• Excellent organizational/time management skills
• A proven record of being able to work independently and collaboratively

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.